Director of Catering Sales and Events

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style. 

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Director of Catering Sales and Events to join the team.

Job Summary: 

The Director of Catering Sales and Events will assist in the supervision of the daily event operations, catering sales efforts and catering/events team.  This position will have a market, book and execute their own programs while supervising the department.  This position is responsible for maintaining service levels, developing business strategies, securing client contracts and managing financial performance.

Job Specifications: 

• Expected Pay Range: starting at $90,000 annually plus incentive pay program.
  • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.
• Shift & Schedule Availability: Full Time Year Round
• Weekends and Holidays when needed

Job Responsibilities: 

• Lead, mentor and manage the catering and events team, including hiring, training and performance evaluations
• Assign booked programs to direct reports with the goal of maintaining balance and providing the best service to the client.
• Book, plan and execute events based on assigned market segment including all aspects of the event such as menu planning, amenities, activities, etc.  
• Serve as the primary point of contact for clients, ensuring their needs are met and expectations are exceeded. 
• Address all client concerns related to in-house events and bring them with their resolution to the attention of the Sales Manager and Director of Sales. 
• Follow up with clients and Sales Managers regularly during and after departure to ensure satisfaction and secure future bookings. 
• Works in tandem with culinary and banquet teams for continuous improvement of food presentations, execution, service and average checks. 
• Develop and implement departmental goals and strategies to achieve company objectives. 
• Target and cultivate business within event segments including social and corporate. 
• Manage reporting and distribution of event schedules, banquet event orders and other communication to the impacted departments.
• Strategize with activity departments on initiatives to maximize client experience, revenue and resort offerings. 
• Stay apprised of event and market trends in the industry and with competitors to evaluate innovative improvements and share best practices. 
• Arrange and conduct special events and site inspections. Entertain clients in accordance with established company and resort policies and guidelines. 
• Book all music, décor and entertainment programming for the resort venues, handle arrangements regarding travel, housing and contract negotiations. 

Job Requirements: 

• Ability to provide articulately constructed professional communications.
• Ability to perform basic mathematical computations.
• Valid operator’s license and driving record in compliance with company standards.
• College degree or equivalent work experience. 
• Ability to remain calm and resolve problems using good judgement as interpreted by the management. 
• Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations. 
• Work cohesively with co-workers as part of a team.
• Experience in the hospitality or event coordination industry- 5 Year minimum
• Experience in wedding planning/coordination – 3 Year minimum 
• Experience in leading teams – 3 Year minimum
• Knowledge of Opera, SMS Host, Ivvy and Delphi
• Food & Beverage background
• Knowledge of banquet service
• Strong computer skills 
• Strong phone etiquette and able to relate to clients, guests and coworkers in a professional manner 

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time, year-round position offering a competitive benefits package, after an initial waiting period that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match.

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal opportunity employer.