Concierge

New England culture and elegant accommodations await at the Woodstock Inn & Resort. Set against the iconic and beautiful village of Woodstock, Vermont, the Woodstock Inn is a year-round destination wrapped in luxury and history. From gorgeous, wood-beam bed frames to plush, hand-dyed blankets, each of our 142 rooms and suites embraces Vermont’s signature style.

One of the most beloved resorts in New England, The Woodstock Inn & Resort, is seeking a Concierge to join the team!

Job Summary: 

The Concierge’s dedication to customer service, attention to detail and ability to multitask contributes to creating a positive and welcoming environment for our guests.

Job Specifications: 

• Expected Pay Range: starting $20.00 per hour
  • The pay scale shown is the range that we reasonably expect to pay. Actual compensation offered may be adjusted based on a candidate’s qualifications and/or experience.
  • Shift & Schedule Availability: Full Time Year Round
    • Weekends and holidays as needed 

Job Responsibilities:

• Maintain positive guest relations at all times.
• Acknowledge and greet all guests, anticipate guest needs, and respond to guest inquiries and comments.
• Be familiar with all resort services and amenities and local Woodstock and regional attractions and activities.
• Solicit guest feedback to ensure guest satisfaction with service and amenities during guest’s visit.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas and resort public areas.
• Oversee total guest welcome service, starting with pre-arrival contact, reception, and arrival to the Inn, throughout stay, departure from the Inn and post-departure contact.
• Work Cooperatively with Front Office Supervisors in delivering the highest quality guest services to guests and visitors of the Woodstock Inn and resort.
• Be visible and accessible to guests at all times, unless actively performing functions away from reception area elsewhere in the resort.

Job Requirements: 

• High school diploma or GED equivalent.
• Excellent time management and problem-solving skills.
• Work cohesively with co-workers as part of a team. 
• Must possess a valid drivers’ license & clean driving record. 
• Must be able to lift & move 25 pounds.
• Ability to perform Basic Mathematical computations.
• Ability to provide legible communication, including instructions and directions.
• Two years' experience in similar position in hospitality industry.
• Ability to input and access information in the property management system/computers.
• Ability to function office machinery (telephone, photocopier, computers.)

We offer great resort privileges, discounts, and free employee meal to all employees.

This is a full-time position and eligible after an initial waiting period for a competitive benefits package that includes * Medical, Dental, and Vision Coverage, *Employer Paid: Life Insurance, Short-Term Disability and Long-Term Disability* Paid Time Off, * 401k Retirement Plan with Employer match. 

Our success is the direct result of dynamic, dedicated people with a passion for hospitality who enjoy being part of a devoted, hard-working team. Come join our team!

The Woodstock Inn & Resort is an equal opportunity employer.