What are the responsibilities and job description for the Health Information Assistant position at Woodside Senior Communities?
Health Information Assistant
Hours: Monday - Friday, 8:30 A.M. - 5:00 P.M.
POSITION SUMMARY:
Provides administrative, clinical, and operational support to Assisted Living staff and leadership. Serves as a primary point of contact for residents, families, medical providers, referral partners, visitors, and the general public by responding to inquiries, obtaining and communicating information, and directing individuals to appropriate resources. Provides information regarding facility services, activities, departments, and staff while promoting a positive and professional image of the organization.
ESSENTIAL FUNCTIONS:
- Operates telephone to answer, screen and forward clinical calls; providing information and taking messages.
- Responsible for making clinical follow up calls to practitioners, clinics, and/or other medical facilities.
- Greets visitors entering the establishment, determines the nature and purpose of their visit and directs or escorts them to specific destinations.
- Responds to inquiries from families, and other referral sources by providing information about the facility, including tours.
- Maintain workflow of main office and upkeep cleanliness and organization.
- Administrative tasks such as sorting daily mail, courier deliveries, facsimiles, filing, and ordering/organizing office and nursing supplies
- Enters physician orders, medication orders, and other data entry into electronic medical record for all admissions and residents.
- Assists to update all resident, nursing and admission listings as needed.
- Understands the importance and necessity of accurate documentation.
- Schedule labs and physician visits for residents, and prepare and file all needed paperwork
- Prepares, uploads, and files all needed paperwork for the assisted living residents.
- Collects, sorts, distributes and prepares mail, messages, courier deliveries and signs for medications.
- Processes and prepares correspondence; assembles packets and other projects.
- Balances petty cash on a monthly basis, as well as other administrative tasks such filing and ordering office supplies.
- Schedules space and equipment for special programs and prepares lists of participants.
- Responsible for proving backup to the caregivers, to included toileting, feeding and other caregiver duties as needed.
- Support Clinical Team with daily task completions.
- Once certified, administers medications as ordered, including insulin, injections, topical, oral, etc.
- Responsible for providing backup to the caregivers, to included toileting, feeding and other caregiver duties as needed.
- Completes necessary paperwork for internal moves, admissions, discharges, x-rays, transport, etc.
- Assists as a backup for completion of admission paperwork, electronic profile and other data and admits residents to the facility.
- Administers PTINRs and faxes results to appropriate physicians and communicates new orders to back up licensed nursing team.
- Is knowledgeable of resident rights and ensures an atmosphere which allows for the privacy, dignity, and well-being of all residents/tenants in a safe, secure environment.
- Observes care in ensuring the confidentiality of all data, including resident, employee, and operations data as required by HIPAA/HITECH regulations.
- Abides by all applicable statutes and regulations through compliance with the Woodside Corporate Compliance and Ethics Program.
- Completes requirements for in-service training.
- Completes other tasks and duties as assigned.
BENEFITS:
- Medical, Dental, and Vision Insurance
- Accident / Critical Illness / Hospital Indemnity Insurance
- Voluntary Life / AD&D
- Voluntary Short-Term Disability
- Voluntary Long-Term Disability
- Accrued Paid Time Off (PTO)
- 403(b) Retirement Plan with Employer Match
EDUCATION AND EXPERIENCE:
- Experience as a Certified Nursing Assistant in a CBRF or other healthcare setting strongly preferred.
- Certification in medication administration or willingness to obtain required.
- Willingness to become certified in dementia care required.