SUPPORT STAFF

Job Summary

Support Staff are responsible for facility cleanliness, specifically all facility wash rooms, bathhouses, the pool deck, sun turf areas, and the concessions deck. The full wage range for this is approved to be $13.00-$22.50. The hiring range for the 2026 season is $13.00-$14.00 depending on qualifications. Minimum wage is $13.00 for those under 18 years of age. 

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily and demonstrate the District’s core competencies consisting of financial accountability, integrity/ethics, job knowledge, interpersonal skills, policies & procedures compliance, work quality, risk management/safety, District/Department vision and values, adaptability/flexibility, dependability, teamwork, and productivity.

Essential Duties

• Enforce pool rules in a pleasant but firm way.
• Assist the admissions office, guest services office and concession area at busy times of the day.
• Answer all guest questions, concerns, or complaints in a pleasant and professional manner.
• Responsible for maintaining a clean facility, bathhouse, concession deck and park walkways by litter picking, cleaning floors and fixtures in the bathhouses, changing garbage, weeding and other duties as assigned.
• Responsible for park security.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

Coope.ration & Attitude

• Report to the assigned duty station at the assigned duty time.
• Display and enthusiastic and positive attitude.
• Motivate other staff and work as part of the team to ensure the facility runs smoothly.

Customer Service

• Be courteous at all times.
• Promote Cypress Cove’s products and services.

Communication

• Use appropriate subject matter in the presence of staff and guests, especially children.
• Use appropriate time keeping method/system to accurately record time worked in accordance with policy/procedure. Sign and timely submit time card to Aquatic Supervisor.

Appearance

• Maintain a neat, well-groomed appearance.
• Wear the uniform as supplied by the Park District while on duty.

Training

• Attend and be held accountable for information presented at required in- services.

Focus on Job

• Remain at the assigned duty station while on duty.
• Maintain an alert status at all times when on duty and avoid any unnecessary talking with patrons or other staff members.
   

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and demonstrate the competencies listed above in addition to the following:

• Minimum of 14 years old.
• Physical ability and endurance to perform the job as required.
• Physical ability to swim.
• Ability to work effectively with the general public, organizations, civic groups, and park district employees.
• Ability to read, understand, remember, and interpret routine documents such as safety rules as well as communicate information therein.
• Ability to write routine reports and correspondences and to speak effectively before groups of participants or employees of the organization.
• Ability to understand, remember, and apply common sense to carry out instructions furnished in written, oral or diagram form.
• Ability to identify and respond quickly to emergency situations.
• Ability to effectively problem solve and adapt to change.

Certificates, Licenses, Registrations

• Not applicable

Salary : $13 - $14