Director of Operations

Woodmont Treatment Center | Sussex County, New Jersey

Position: Director of Operations

Employment Type: Full-Time, On-Site

Reports To: Executive Director

About Woodmont Treatment Center

Woodmont Treatment Center is a new 62-bed residential addiction treatment facility located in Sussex County, New Jersey, offering medically supervised detoxification and residential treatment for adults with substance use disorders.

Our goal is to provide compassionate, individualized, high-quality care in an environment that promotes dignity, safety, recovery, and meaningful connection.

As we prepare to open, we are seeking an experienced, hands-on Director of Operations who will play an important role in establishing and overseeing the day-to-day operations of the facility.

Position Summary

The Director of Operations is responsible for the overall coordination, management, and effectiveness of Woodmont's nonclinical operations. This position works closely with the Executive Director and departmental leadership to ensure the facility operates safely, efficiently, and in accordance with applicable regulatory and accreditation standards.

The Director of Operations will oversee facilities management, housekeeping, dietary services, transportation, environmental safety, vendor relationships, and the Behavioral Health Technician (BHT) team.

Because Woodmont is a residential treatment facility operating 24 hours a day, seven days a week, this position requires a visible, engaged leader who is comfortable working directly with staff, responding to operational challenges, and supporting a positive treatment environment.

The ideal candidate will have experience in residential behavioral healthcare or substance use disorder treatment, strong organizational and supervisory skills, and a collaborative leadership style.

Key Responsibilities

Facility Operations and Environmental Services

• Oversee daily nonclinical operations to ensure a safe, clean, organized, and welcoming environment for residents, staff, and visitors.
• Supervise housekeeping, maintenance, dietary, transportation, and other assigned operational personnel.
• Coordinate preventative maintenance, building repairs, groundskeeping, and equipment servicing.
• Oversee operational vendors, contractors, service agreements, and purchasing within approved budgets.
• Monitor facility supplies, inventory, and equipment needs.
• Coordinate with IT vendors to support reliable communication systems, computers, security systems, and other facility technology.
• Ensure timely resolution of facility-related concerns and operational issues.

Behavioral Health Technician Supervision

• Provide direct administrative supervision of the Behavioral Health Technician team.
• Oversee BHT hiring, onboarding, scheduling, shift coverage, attendance, performance evaluations, and ongoing staff development.
• Ensure appropriate BHT staffing and resident supervision across all shifts, including evenings, weekends, and holidays.
• Establish clear expectations for professionalism, accountability, resident engagement, documentation, and communication.
• Work closely with the Clinical Director to coordinate BHT participation in the daily programming schedule.
• Ensure BHTs are appropriately trained and prepared to facilitate assigned nonclinical groups, including recovery-based discussions, psychoeducation, 12-Step programming, and life-skills activities.
• Collaborate with clinical and nursing leadership to address resident safety concerns, behavioral issues, and staff performance matters.
• Promote a respectful, recovery-oriented environment in which BHTs serve as positive role models and active members of the treatment team.

The Clinical Director retains responsibility for the development and oversight of clinical programming, including approval of BHT-led nonclinical programming and its content.

Safety, Emergency Preparedness, and Regulatory Compliance

• Oversee environmental safety, security procedures, and emergency preparedness activities.
• Coordinate fire drills, emergency response drills, evacuation procedures, and related staff training.
• Monitor facility readiness for inspections, licensing reviews, and accreditation surveys.
• Support compliance with applicable New Jersey Department of Health regulations, The Joint Commission standards, and facility policies and procedures.
• Coordinate corrective actions related to environmental safety and operational deficiencies.
• Participate in incident reviews and follow-up activities involving operational concerns.
• Maintain appropriate operational records, inspection documentation, and maintenance logs.

Residential Services and Resident Experience

• Oversee the quality and consistency of nonclinical residential services, including housekeeping, meals, transportation, and daily facility routines.
• Coordinate resident transportation and related logistical needs.
• Work with clinical and nursing leadership to support resident schedules, activities, and movement throughout the facility.
• Respond to resident concerns related to the physical environment, food service, transportation, and other nonclinical services.
• Promote a culture of hospitality, professionalism, compassion, and respect.
• Ensure that the physical environment supports the therapeutic goals of the treatment program.

Leadership, Staffing, and Administrative Responsibilities

• Serve as a member of Woodmont's leadership team and report directly to the Executive Director.
• Collaborate with the Clinical Director, Director of Nursing, Medical Director, and other department heads to support coordinated facility operations.
• Develop and implement operational procedures, workflows, and systems.
• Assist with operational budget development, expense monitoring, purchasing, and cost management.
• Establish performance expectations and accountability measures for assigned departments.
• Participate in leadership meetings, Quality Management and Performance Improvement (QMPI) activities, and organizational planning.
• Assist with recruitment, orientation, training, and retention of operational staff.
• Identify opportunities to improve efficiency, communication, resident satisfaction, and service quality.
• Provide operational leadership during emergencies and other situations requiring immediate coordination.

Pre-Opening Responsibilities

As a new facility preparing to open, the Director of Operations will also participate in:

• Establishing operational workflows, staffing schedules, and departmental procedures.
• Recruiting, onboarding, and training BHTs and other operational staff.
• Coordinating vendor relationships and operational service agreements.
• Preparing the physical facility, equipment, supplies, and operational systems for opening.
• Reviewing and implementing applicable policies and procedures.
• Supporting facility readiness for NJDOH licensing inspections and The Joint Commission accreditation.
• Working with leadership to ensure a coordinated transition from pre-opening preparation to active resident admissions.

Qualifications

Required

• Minimum of 3–5 years of supervisory or management experience in healthcare, behavioral healthcare, residential services, or a related field.
• Strong understanding of SUD and recovery including the 12 steps.
• Demonstrated experience supervising staff, managing schedules, and coordinating multiple operational functions.
• Strong organizational, communication, problem-solving, and leadership skills.
• Ability to manage competing priorities in a fast-paced, 24/7 residential environment.
• Proficiency with standard computer applications and administrative systems.
• Ability to respond appropriately to emergencies, resident safety concerns, and operational challenges.
• Ability to meet applicable background screening and employment requirements.

Preferred

• Bachelor's degree in healthcare administration, business administration, human services, or a related field.
• Experience in residential substance use disorder treatment, detoxification, or behavioral healthcare.
• Prior experience overseeing Behavioral Health Technicians or residential support staff.
• Familiarity with New Jersey Department of Health licensing requirements and The Joint Commission accreditation standards.
• Experience with facility operations, emergency preparedness, vendor management, and operational budgeting.
• Experience opening a new healthcare or residential treatment facility.

Leadership Expectations

We are seeking a leader who is visible, approachable, organized, and willing to take ownership of day-to-day operations.

The successful candidate will demonstrate sound judgment, professionalism, compassion, accountability, and the ability to build strong working relationships across departments.

This is not simply an administrative position. The Director of Operations is expected to maintain an active presence throughout the facility, support staff, anticipate operational needs, and help create an environment in which residents feel safe, respected, and supported in their recovery.

Woodmont Treatment Center is an equal opportunity employer and is committed to providing a respectful and inclusive workplace.t efforts.

Pay: $80,000.00 - $105,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $80,000 - $105,000