What are the responsibilities and job description for the Assistant Housekeeping Manager position at WOODLOCH PINES INC.?
Nestled in the scenic Pocono Mountains of Pennsylvania, Woodloch Resort encompasses an award-winning family resort (Woodloch Pines), championship golf course (Woodloch Springs) and a luxury destination spa (The Lodge at Woodloch).
Owned and operated with pride by the Kiesendahl family since 1958, the concept of family is truly at the core of Woodloch and is key to its longtime success. Woodloch Pines was voted by TripAdvisor as the number one family resort in the United States and remains committed to its original mission to “treat all guests as if they were company in their own homes.” Staff members are no exception to this rule.
Employees work hard and are passionate about what they do and why they do it. Staff can attest to feeling as though they are as much a part of the fun of being on vacation as the guests. With our unique activity program, abundant amenities, and outstanding nightly entertainment, your family, friends, and co-workers are guaranteed to be engaged, energized, and enthusiastic!
GENERAL PURPOSE OF JOB: To maintain a high quality standard of cleanliness and provide courteous service to the guest.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Ability to delegate tasks to large groups of employees effectively.
- Adequate knowledge of the Resort/Hospitality Industry.
- Assist in on-going training process.
- Ensure neat, clean appearance and enforce among employees
- Ability to interview, hire, evaluate training, and schedule.
- Hold Goals of Team above all individual goals.
- Coordinate, train, and supervise staff on a daily basis.
ESSENTIAL QUALITIES
- Experience in interviewing and scheduling.
- Excellent computer skills and proficient in Microsoft Word, Power Point and Excel.
- Ability to listen carefully in order to understand and respond to guest concerns.
- Ability to communicate information clearly and effectively to staff.
- Self-motivated, dedicated and loyal.
SCHEDULE REQUIREMENTS: Must be able to work a flexible schedule including nights, weekends, holidays, and long shifts. The weekly hours would consist of 45-55 hours.
SUPERVISORY RESPONSIBILITIES: This position requires the supervision of approximately 100 housekeeping employees.
KNOWLEDGE, SKILLS, AND ABILITES:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
- Previous housekeeping experience preferred, but not required.
- Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence.
- Ability to perform basic math skills.
- Must have a valid driver’s license and a clean driving record.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, reach, climb or balance, stoop, kneel, crouch or crawl, talk or hear. The employee must be able to lift or exert force up to 50 pounds. They must be able to carry baskets of cleaning supplies, vacuum, sets of sheets and towels, blankets and bedspreads. They must, also, be able to move carts on wheels, small chairs, nightstands, dressers, rollaway beds and cribs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRNMENT: Working at this job, the employee encounters the following conditions: wet or humid conditions (non-weather), working near moving mechanical parts, and outdoor weather conditions. They also encounter moderate to loud noise levels.
CULTURE:
- Woodloch takes pride in having exceptional staff with a great work culture in a beautiful setting (lake side!)
- We promote teamwork and cooperation
- We celebrate our staff with appreciation/holiday parties
BENEFITS:
- Comprehensive dental, vision and health insurance
- Life and pet insurance
- Pension plans and 529 plans
- Complimentary birthday dollars
- Free use of many facilities, sports complex discounts, wellness programs
- Dozens of local employee retail discounts