What are the responsibilities and job description for the Admissions Office Manager position at Woodlands Academy of the Sacred Heart?
Description
The Admissions Office Manager serves as the backbone of the admissions process—ensuring every interaction with prospective families reflects the warmth, excellence, and personalized attention that distinguish a Woodlands education. This is a twelve-month, in-person position requiring flexibility to respond to emails after hours, attend evening and weekend events, and represent Woodlands both on and off campus. In this role, you will orchestrate the smooth operation of the admissions office, provide five-star customer service, and ensure that every detail supports the message that Woodlands is a one-of-a-kind investment in a young woman’s future.
Key Responsibilities
- First Impressions: Greet prospective families, guests, and visitors with genuine warmth, hospitality, and professionalism—ensuring every touchpoint reflects Woodlands’ values and prestige.
- Office Operations: Oversee the admissions calendar, manage communications, maintain accurate and organized applicant files, and ensure the office runs seamlessly.
- Event Coordination: Plan and execute admissions events, tours, and open houses with precision and flair—creating memorable experiences that showcase our campus and community.
- Application Management: Process application materials promptly and accurately, maintaining confidentiality and attention to detail.
- Communications Support: Assist with crafting polished, engaging outreach to prospective families; help manage content on the admissions pages of the school website.
- Collaboration: Partner with the Director of Enrollment Management and team members to execute strategic initiatives and enrollment goals.
- Brand Ambassador: Represent Woodlands with confidence, discretion, and enthusiasm—both on campus and at select off-campus events.
About Woodlands Academy Woodlands Academy of the Sacred Heart is a Catholic, independent college-preparatory day and boarding school for young women in grades 9–12. Rooted in the Sacred Heart tradition and part of a global network of Sacred Heart schools, Woodlands offers an unparalleled educational experience—balancing rigorous academics, global opportunities, and a close-knit community that nurtures each student’s gifts.
Why Join Us?
At Woodlands Academy, you will be part of a mission-driven community where your work directly impacts the future of our students. As Admissions Office Manager, you are not only managing processes—you are curating first impressions, elevating experiences, and contributing to the story of a school where every student is known, challenged, & inspired.
Why This Role Matters
Admissions is the front door of Woodlands Academy—and you are often the first person a family meets. This role is about more than enrollment numbers; it is about building lasting relationships, curating a student body that reflects our mission, and ensuring every family feels confident in their decision to join us. The right candidate will combine professionalism with warmth, strategic thinking with empathy, and an unwavering commitment to excellence.
Requirements
Qualifications
- Bachelor’s degree preferred; relevant professional experience required.
- 3 years of office management, customer service, or related experience; independent school experience a plus.
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Proactively identify opportunities and take initiative to improve processes, solve problems, and advance the goals of the department.
- Outstanding verbal and written communication skills.
- Proficiency with Microsoft Office Suite; experience with admissions databases and marketing platforms (e.g., Blackbaud, Ravenna, Canva) preferred.
- Professional presence, polished demeanor, and a natural talent for building rapport.
Work Environment & Expectations
- This is a full-time, twelve month, in-person role on our Lake Forest campus.
- Occasional evening and weekend work is required for events.
- Flexibility and responsiveness are essential- families expect timely answers, sometimes outside of standard business hours.