Dining Room Manager

Position Summary
Supervises Dining Room staff and service operations to ensure an excellent customer experience and client satisfaction. Implements company service and quality standards to achieve the accounts goals while demonstrating the company mission and values. Contributes to account revenue and operating profit contribution through the implementation of services and program that exceed client and customer expectations

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops and maintains customer relationships to achieve excellent customer and client satisfaction with Dining Room services, staff, and food quality.
• Ensures that employees demonstrate an active customer hospitality and service orientation toward customers and clients and probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate company resource when necessary.
• Ensures employees have appropriate equipment, inventory and resources to perform their jobs to meet goals and deadlines and ensures that dining room is clean, neat, and organized and is fully stocked with all needed items, including silverware, condiments and replenishments of product at all times.
• Trains all wait staff and supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards and provides positive and constructive feedback to employees in order to reward, coach, correct and motivate.
• Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs and with standards and procedures for the handling and storage of hazardous materials and/or waste and complies with all government regulations.
• Ensures the quality of operations, including dishware, linens, food and beverage items, and preparing alcoholic beverages to standards, and complying with all client, company and state Food Safety requirements.
• Becomes proficient in scheduling and payroll processing for all hourly staff and act as backup to staffing coordinator
• All other duties as assigned

GENERAL SKILLS AND ABILITIES

• Maintains high standards for work areas, attitude and appearance
• Understands that honesty and ethics are essential in the performance of duties
• Willing to learn and grow
• Demonstrates maturity in judgment and behaviors
• Able to work a flexible schedule
• Maintains predictable and reliable attendance

Qualifications

• High School Diploma, GED or equivalent
• Basic Management Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
• Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages, especially the geriatric population
• Exceptional analytical skills; ability to organize various data to identify trends and make recommendations for corrective action/follow-up
• Superior interpersonal skills; tactful and diplomatic; ability to work with a wide range of constituents
• Excellent computer literacy (including Excel, Word, Outlook) as well as experience in staffing/scheduling programs

Disruption to Routine

Disruption to routine is to be expected frequently

Safety Hazards in Job

High stress, exposure to potentially hazardous secretions or environments. May be required occasionally to lift equipment

Qualifications

• High School Diploma, GED or equivalent
• Basic Management Experience - 1 year work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.
• Demonstrated knowledge of the appropriate skills for communicating with individuals of all ages, especially the geriatric population
• Exceptional analytical skills; ability to organize various data to identify trends and make recommendations for corrective action/follow-up
• Superior interpersonal skills; tactful and diplomatic; ability to work with a wide range of constituents
• Excellent computer literacy (including Excel, Word, Outlook) as well as experience in staffing/scheduling programs