What are the responsibilities and job description for the Care Coordinator position at Woodland Centers?
Care Coordinator - Benson
You belong here! At Woodland Centers, we are building a culture where our employees are valued for the contributions and knowledge they bring. From the moment you are hired, we are committed to growing your capabilities.
This dual role position is responsible for managing an assigned caseload and collaborating closely with clients behavioral and physical health care team to guide and coordinate treatment services. This role involves meeting directly with clients and their families to provide support and assist them in navigating their mental health journey. In addition, this position will perform reception duties, including greeting clients, answering phones, scheduling appointments, and providing general administrative support to ensure smooth office operations.
Full-time in our Benson office.
Monday - Thursday 7:30 am - 5:00 pm and Fridays 8:00 am - 12:00 pm)
Job Duties:
- Respond to phone calls and emails promptly and courteously, ensuring clear and compassionate communication.
- Direct inquiries and communications appropriately to members of the client’s care team.
- Coordinate and facilitate referrals to internal programs and external providers, including services outside the mental health specialty, and monitor referral outcomes.
- Assist new clients in accessing services at Woodland Centers, both in person and over the phone, providing guidance and support throughout the intake process.
- Monitor hospital and inpatient admissions and discharges, ensuring timely follow-up care and continuity of services.
Requirements:
- High School Diploma or equivalent.
- Two years' experience working in a behavioral health clinic, human services, or similar setting providing customer service.
- Maintain a valid driver's license, proof of insurance, and a clean driving record.
- Ability to multitask, pay close attention to details, work in a fast-paced environment, and work independently at times.
- Experience in technology with electronic health records and data entry.
- Bilingual in Spanish is preferred.
Woodland Centers offers excellent benefits for full-time employees that begin the first day of the month after you start.
- Medical/Dental/Vision- Single, Single One, and Family
- HSA and FSA Options
- MN Paid Leave
- Long Term Disability
- Life Insurance
Paid time off benefits for full-time employees begin accruing from the date you start:
- 8 paid holidays (Including day after Thanksgiving/Christmas Eve)
- 3 floating holidays
- 15 days vacation (accrued per payroll, increases one day each year to a max of 25 days)
- 6 days sick leave (accrued per payroll)
- 6 days personal leave (accrued per payroll)
Our Mission
We support people of all ages in finding hope and recovery.
Our Values
Willingness: We do what it takes
Knowledge: We seek to understand, learn and grow
Leadership: We inspire change
Client-Centered: We individualize wellness strategies for clients
We believe in empowering each person’s unique journey toward well-being, reducing disparities, and fostering an inclusive workplace.
Job Type: Full-time
Pay: From $28.58 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Parental leave
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 2 years (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- Benson, MN 56215 (Required)
Work Location: In person
Salary : $29