What are the responsibilities and job description for the Dealer Services position at Woodharbor Molding and Millworks, LLC?
Description:
JOB SUMMARY: Responsible for serving customers and dealers by answering product questions, assisting with orders, quoting and pricing, processing order changes, cancellations, credits / debits and any other function covered under Dealer Services
EQUIPMENT/MATERIALS:
- Woodharbor Product Catalogs
- Computer / Software Programs
- Microsoft Office Suite
- Quoting Standards / Manual
- Various Office Equipment
ESSENTIAL FUNCTIONS:
- Be knowledgeable about all Woodharbor products and services
- Handle workload and all customer calls in a professional, timely manner at all times
- Maintain proper records of transactions and concerns to ensure proper follow up
- Guide complaint resolutions to ensure proper and satisfactory solutions
- Follow up with dealers and field representatives regarding open and unresolved issues and concerns
- Provide timely and proactive solutions
- Actively listen to all customer concerns with patience and empathy
- Process Daily Sales and Service orders in a timely fashion
ADDITIONAL RESPONSIBILITIES:
- Assist Order Entry
- Assist at Front Desk
- All other duties as assigned.
ORGANIZATIONAL RELATIONSHIPS:
Reports to Dealer Service Manager
CONTACTS:
Woodharbor Dealer Network
Woodharbor Dealer Services employees
Woodharbor Marketing Department
Woodharbor Production employees
COMPENSATION:
Non-exempt Hourly
Requirements:KNOWLEDGE, SKILLS and ABILITIES:
- Dynamic Telephone Personality
- Strong Active Listening Skills
- Computer Literate
- Proactive Approach to Problem Solving
- Highly Organized
- Attention to Detail
- Flexible to Changing Routines and Tasks
- Highly Motivated and Self Starting
- Ability to Concentrate and Stay Focused
- Strong Professional Communication Skills
- Customer Service Oriented
- Mathematically Inclined and Analytical
- Team Player - Positive, Courteous, Polite
- High School Diploma or Equivalent
- High Level Customer Service experience preferred
- Cabinet Knowledge and Experience preferred
SAFETY REQUIREMENTS:
- Observes and follows all Woodharbor Safety Policies and Procedures in accordance with OSHA, EPA, NFPA as outlined in the Safety Handbook
- Observes and wears all job required personal protective equipment such as safety glasses and ear plugs
- Observes the Workers’ Compensation regulations with regards to proper reporting and communication