What are the responsibilities and job description for the Receptionist - Casual - Marshfield position at Wood County, WI?
This position will be scheduled during the week; 4:15 p.m. to 8:15 p.m., and weekends 1:15 p.m. to 5:15 p.m. 12 hours per week, every other weekend, and every other holiday.
WHO WE ARE:
Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a clerical background and a passion to help the members of our community, please consider joining our team!
WHO WE ARE:
Wood County Norwood Health Center has a great passion for helping the members of our community. As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality services is a shared goal across all departments. If you have a clerical background and a passion to help the members of our community, please consider joining our team!
Purpose of Classification
The purpose of positions in this classification is providing efficient operation of the switchboard and lobby. The work is performed under the supervision of the Health Information Supervisor.
Essential Duties and Responsibilities
The following duties are normal for this classification. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.
1. Operate the switchboard in an efficient manner: directing all incoming calls to the appropriate person as soon as possible; if a call cannot be placed, taking an accurate message and directing it to the appropriate person; assist staff/patients in placing calls; immediately contact maintenance personnel or department manager when problems arise with the switchboard system.
2. Maintain control of the facility vehicle schedule and keys and transfer keys and clipboard to the Admissions Unit at the end of every shift.
3. Monitor lobby area. Greet, screen and direct all visitors to appropriate areas. The appropriate staff will be notified of all visitors to the facility before visitors are directed to a destination in the building. Monitor residents and/or situations in the lobby, with notification of the appropriate person/unit should problems arise.
4. Turn on/off lights and lock specified areas of the building at the beginning/end of the shift.
5. Assist in the daily routine and maintenance of the lobby and reception areas. Ensure that all areas of the lobby and desk are neat, clean and orderly at all times. Water lobby plants per schedule. Assist in sales/payment of meal tickets and articles for sale in the lobby area.
6. Perform other clerical tasks as needed (sorting, calculating, collating, stapling, proofreading, etc.)
7. Use interpersonal skills effectively to build and maintain cooperative working relationships.
8. Follow general policies and procedures to contribute to the efficiency of the main lobby and Norwood Health Center in general. Report to work on time and as scheduled, allowing transitional time for communication between the daytime and evening receptionist. All absences from work will be cleared through the Health Information Supervisor with enough time given so a substitute can be found.
9. Attends mandatory training.
10. Responsible to know and practice the Safety policies of the County. Perform all job tasks in a safe and prescribed manner.
11. Any other duties as may be assigned.
Minimum Training and Experience Required to Perform Essential Job Functions
Must be at least 18 years of age with a minimum educational level of a high school graduate or equivalent. At least one year of related clerical experience preferred. Previous reception and/or telephone experience preferred. Must be able to maintain a pleasant disposition at all times. Knowledge of computer data entry. Ability to work independently and with minimal supervision. Able to demonstrate flexibility with assignments. Ability to concentrate. Accuracy is essential in all aspects of job responsibilities. Able to exercise judgement, especially where clientele are involved. Excellent listening skills, written and oral communication skills, including English usage, grammar, punctuation and style.
Basic equipment used: Computer, keyboard, mouse and monitor; telephone; calculator; copy machine and printer.
