Customer Service Representative (Bilingual Chinese / English)

Wonton Food Inc., a leader in food manufacturing, is currently looking for a highly motivated individual to join our Customer Service Department. Candidate must be a highly organized, self starter with excellent communication skills.

DUTIES

• Confer with customers by telephone or in person with a hospitable approach in helping them with their queries about our products and services, take orders or cancel accounts, direct calls / queries / complaints to the appropriated department / personnel.
• Maintain proper records of all the transactions / sales / complaints / orders / cancellations that have taken place, and to ensure a proper follow-up as and when required.
• Provide timely solutions to the customer queries and complaints, notify them of results and any planned adjustments.
• Keep constant contact with customer to ensure products will be produced and delivered adhere to schedule.
• Keep constant contact with existing vendors to ensure services will be provided adhere to schedule and explore new sourcing to stay competitive.
• Coordinate with warehouse personnel with inventory and pick/delivery of customers’ orders.
• Retain the existing customers by building rapport and providing customer satisfaction.
• Coordinate with warehouse / production to ensure all inventory transactions are accurately logged and assist the same to manage the inventory cycle counts and conduct audit to validate result as and when required.
• Coordinate with accounting to ensure all fleet transactions are accurately logged and assist the same to conduct audit to validate result as and when required.
• Carry out all orders of the supervisors efficiently.
• Compliance in accordance with all food & industrial safety regulations of the plant.
• Coordinate work with fellow workers and other team members.

QUALIFICATIONS

• Basic knowledge of computers and Microsoft Office
• Basic arithmetic, reading and writing skills
• Ability to efficiently coordinate works with internal and external workers of the company
• Should have the ability to work in a team and multi-task
• Should be able to complete all assigned work efficiently
• Should possess time management skills and be able to meet targets
• Should possess good customer service skills

Wonton Food Inc. is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, citizenship or immigration status and other protected characteristics.

Wonton Food Inc. started its operation in the year 1973. It is now the largest Fortune Cookies manufacturer in the world. We currently have five manufacturing facilities across the United States producing a variety of products such as Noodles, Wrappers, Bean Sprout, and Eggroll Mix. The company has over 400 highly trained and dedicated associates overseeing every aspect of the operation and is proud to deliver high quality products to distributors, retailers, and exporter throughout the United States, South America, Canada and Europe. Wonton food has established itself as a global brand with its eyes on the local communities in which it serves.