Digital Account Manager

Wondersauce is seeking a Digital Account Manager to join our team!

We are looking for smart, organized, and motivated professionals to help manage our growing project and client portfolios. If you are a seasoned producer and project manager with a client services background and are confident handling multiple work streams in the digital production space, then we want to hear from you! Please note that the official title of this role is "Producer", but for the sake of recruiting, we had adjusted the title

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Responsibilities

• Relationship Management: Own key accounts and relationships The AM is responsible for managing and growing relationships through strategic partnership while keeping overall projects moving forward to delivery and identifying areas for growth within the account.
• Communication: The AM is a proactive, efficient communicator capable of navigating tough conversations (client and internal) when necessary
• Strategy: Approach every project with a clear purpose/challenge and ensure all executions meet business and user goals or needs. The AM acts as a consultant to our clients
• Production: Lead small-to-medium, multi-disciplinary teams toward the common goal of executing on-brief creative projects. An AM is able to manage many moving parts and complex workflows, prioritize tasks, and ensure the team meets deadlines. Work with creative and development teams
• Management: Keep a team organized and moving forward from point A to point B. Responsible for budgets, timelines, and partnering on SOW creation

Requirements:

• 3 - 5 Years' of program/product/project management experience at an agency.
• Experience with start to finish project management and production for medium to large products for Web / Mobile Sites, and Paid / Organic Media.
• Experience in a client-facing position, responsible for direct contact with clients and serving as the liaison between them and internal agency teams
• Demonstrate a well-rounded background in current web and digital media technologies
• Manage and coordinate all aspects of the project, including budget, schedule, operational needs, procedures, client standards
• Experience defining projects, collecting requirements, writing detailed specifications, coordinating efforts to scope, and scheduling/deploying projects
• Experience in analyzing cost/benefit of feature selection
• Ability to coordinate large, multi-functional projects on time, anticipate blockers, provide escalation management, and balance business needs versus technical constraints.
• Ability to thrive and succeed in a fast-paced environment by showing confidence in navigating ambiguity and competing priorities.
• Ability to develop and drive high-level strategic initiatives, but not afraid to do what it takes to get the job done.
• Serve as the central point of contact for all project partners and share feedback with project team to ensure alignment with project goals and performance standards
• Ability to conduct in-depth quality assurance on both creative materials and technology functionality
• Experience overseeing multiple projects and maintaining a high level of attention to detail to ensure compliance with project requirements
• Experience with Jira is a plus.
• Experience with Agile is a plus.