Patient Customer Service, Call Center Representative

Women's Health Connecticut is seeking to hire a full-time, Patient Customer Service Call Center Representative!

Position: Patient Customer Service, Call Center Representative

Location: Women's Health Connecticut

Location: 175 Capital Blvd. Rocky Hill, CT 06067

Working Arrangement: Hybrid, two- three days on-site

Employment Status: Full-time (40 hrs)

Schedule: Monday- Friday, 8:00a- 5:00p

Position Summary: The Patient Customer Service Call Center Representative will interact with patients related to medical invoices to explain, correct, and resolve questions and issues.

Position duties and responsibilities:

• Interact with customers and patients via telephone in a courteous and tactful manner to respond to concerns/questions.
• Provide excellent quality customer service in a Call Center environment
• Create Payment and Prepayment Plans as appropriate and needed
• Monitor and change automated phone messages
• Meet daily/month call center metrics, individually and department
• Ability to work on multiple screens
• Identify issues, resolve patient accounts and when necessary, forward them to appropriate Department or Division.
• Process patient payments
• Update patient demographics in Billing System
• Verify eligibility and benefits using system tools and payer portals when applicable
• Process and resolve patient correspondence
• Update patient insurance, resubmit claims when applicable or provide information to Internal Teams to finalize
• Communicate issues to Management
• Maintain and respect the confidentiality of patient information in accordance with HIPAA laws/guidelines, customerservice guidelines and corporate policy and procedure
• Comply with all safety policies, practices, and procedures
• Participate in proactive team efforts to achieve and maintain individual, department and company goals
• Adhere to corporate compliance program guidelines

Required Skills and Qualifications/Experience

• High School Diploma or GED
• Ability to calmly handle stressful situations.
• Exhibit professional phone manner.
• Excellent verbal and written communication skills
• Demonstrate strong computer skills as evidenced by proficiency and/or training with applicable software.
• Knowledge of CPT and ICD coding helpful, but not necessary
• Good mathematical ability
• Prior Medical Accounts Receivable experience preferred

Physical demands:

• Ability to remain seated for up to 8 hours per day.
• Ability to work in fast paced environment.

Qualified candidates are encouraged to apply to learn more about all the position has to offer!

The Job responsibilities provided are intended to be a summary of the job duties. In no instance should the duties, responsibilities, and requirements included in a job description constitute as being all-inclusive. The Company and authorized management personnel reserve the right to review, change, add and/or delete duties, responsibilities, and requirements on a job description as necessary.