Front Desk and Development Coordinator

Job Title: Front Desk and Development Coordinator
Location: Women’s Center of Greater Lansing – 1712 E. Michigan Ave., Lansing, MI
Schedule: Wednesdays and Thursday, 9:00 AM – 5:00 PM
Compensation: $20.00/hour
Reports To: Executive Director

About the Women’s Center of Greater Lansing

The Women’s Center of Greater Lansing is dedicated to helping women achieve self-sufficiency through employment preparation, individual counseling, support groups, and education. We foster a supportive, empowering environment where every client can build a better future.

Position Summary

We are seeking a welcoming, organized, and proactive Front Desk / Volunteer Coordinator to serve as the face and voice of the Women’s Center. In this dual-focused role, you will ensure seamless daily operations at our reception desk while building and supporting a strong network of volunteers and interns. As the primary point of contact for clients, visitors, and volunteers, you will play a critical role in fostering a safe, supportive environment and raising awareness of our services throughout the community.

Key Responsibilities

• Front Office Coordination
• Front Desk & Reception Operations: Manage daily front desk operations, answer incoming phone calls, welcome clients and visitors, and provide accurate information about Center programs and community resources. Maintain a warm, trauma-informed, and clean environment in the reception area.
• Office Logistics: Monitor and restock office, client, and kitchen supplies; coordinate repair requests with facility vendors.
• Volunteer & Intern Support: Provide day-to-day coordination, training, and scheduling for volunteers and interns assisting at the front desk, ensuring coverage and strong administrative support.
• Volunteer Recruitment & Onboarding: Oversee the end-to-end volunteer application process, including screening, interviewing, conducting background checks, orienting, and matching applicants with appropriate roles.
• Communications & Outreach: Develop and create engaging communication materials (flyers, newsletters, social media content, and digital announcements) to promote Center events, volunteer opportunities, and services.
• Data & Administrative Support: Track volunteer hours, maintain accurate applicant and volunteer databases, and support general office management tasks as needed.

2. Fundraising & Donor Relations Support

• Donor Acknowledgments: Process donor thank-you letters, tax receipts, and personalized welcome notes in a timely manner.
• In-Kind Gift Tracking: Coordinate, log, and organize physical donations; issue donation receipts to donors dropping off goods at the center.
• CRM Data Entry: Maintain high data integrity by entering donor information, pledge details, and event registrations into the center’s fundraising database (e.g., Salesforce, DonorPerfect, Bloomerang).
• Grassroots & Micro-Fundraising: Help coordinate small-scale giving campaigns (e.g., peer-to-peer fundraisers, holiday gift drives, or monthly giving sign-ups at the front desk).
• Event Logistics: Assist the Development team with administrative tasks for annual gala events, awareness campaigns, and donor appreciation events.

Qualifications & Experience

• Experience: 2 years of experience in front desk management, volunteer coordination, customer service, or administrative support (non-profit experience is a plus).
• Communication Skills: Exceptional interpersonal, written, and verbal communication skills; ability to create eye-catching promotional materials using tools like Canva or Microsoft Office.
• People & Leadership Skills: Strong ability to connect with people from diverse backgrounds, train and lead volunteers, and handle sensitive situations with empathy and confidentiality.
• Organization & Multitasking: Excellent time-management skills with the ability to manage reception duties while coordinating volunteer workflows and communications projects.
• Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook), basic database management, and familiar with design/social media tools.
• Fundraising Knowledge: Familiarity with basic fundraising concepts, donor stewardship, or experience working with a donor management/CRM database is a strong plus.
• Mission Alignment: Deep commitment to women’s empowerment, community service, and the core values of the Women’s Center of Greater Lansing.

Work Environment & Benefits

• Salary: $20 per hour / salary
• Working Location: In Person

Interested candidates should send a resume and cover letter detailing their relevant administrative and volunteer management experience to info@lansingwomen.org with the subject line “Front Desk and Development Coordinator [Your Name]".

The Women’s Center of Greater Lansing is an Equal Opportunity Employer.

Job Type: Part-time

Pay: $20.00 per hour

Work Location: In person

Salary : $20