Clinical Program Manager

POSITION SUMMARY

The Women’s and Children’s Alliance (WCA) is seeking a skilled, compassionate, and collaborative professional to serve as the Clinical Program Manager (CPM). This role provides leadership, supervision, and operational oversight of WCA’s counseling program serving survivors of domestic violence, sexual assault, and related trauma.

The CPM ensures high-quality, trauma-informed services through effective program management, staff support, and strong documentation and compliance practices. This role supervises clinicians, interns, and practicum students; manages service delivery, client flow, and waitlists; and supports staff development and performance. The role will also provide direct counseling services.

The CPM partners closely with a contracted Licensed Clinical Supervisor who provides required clinical supervision, consultation on complex cases, and oversight of clinical standards when the CPM does not hold an Idaho clinical license. The CPM conducts performance evaluations with input from the clinical supervisor and ensures the counseling program operates effectively and in alignment with WCA’s mission.

If the CPM holds an applicable Idaho clinical license and meets supervision requirements, the role may also include providing clinical supervision.

ABOUT THE WCA

For more than a century, the Women’s and Children’s Alliance has been a trusted resource and safe haven for survivors of domestic violence and sexual assault in Boise and the surrounding region.

Mission: Safety, healing, and freedom from domestic abuse and sexual assault
Vision: A community where individuals thrive in safe, healthy relationships
Values: Empowerment, Respect, and Integrity

The WCA provides comprehensive, compassionate services designed to help individuals and families rebuild their lives and create pathways to lasting safety and stability.

CORE MANAGER COMPETENCIES

Leadership skills, behaviors, and attributes required of all WCA managers:

Coaching – Guides, mentors, and provides constructive feedback to strengthen employee performance and growth

Empowerment – Trusts employees to own their work and provides appropriate autonomy

Inclusivity & Care – Creates an inclusive, respectful environment and supports employee wellbeing

Results Orientation – Focuses on achieving goals and delivering high-quality results

Communication – Communicates clearly, listens actively, and shares information effectively

Development Support – Promotes employee growth through training and performance discussions

Vision & Strategy – Aligns team efforts with WCA mission and strategic priorities

Technical Expertise – Applies job-specific knowledge to guide staff and solve complex issues

Collaboration – Works effectively across teams and with community partners

Decision Making – Makes informed, timely decisions with thoughtful consideration

JOB-SPECIFIC COMPETENCIES – CLINICAL PROGRAM MANAGER

Capabilities uniquely required for success in this role:

Trauma-Informed Clinical Practice – Promotes trauma-informed approaches that prioritize survivor safety, empowerment, and healing

Program Leadership & Oversight – Effectively manages counseling program operations, staffing, and service delivery

Clinical Program Coordination – Ensures clinicians receive appropriate supervision through collaboration with a licensed clinical supervisor

Documentation & Compliance Management – Maintains strong documentation and reporting practices aligned with ethical, licensing, and grant standards

Multidisciplinary Collaboration – Works effectively with case management, shelter staff, and community partners

Crisis Response & Emotional Resilience – Supports staff navigating complex and high-trauma situations with sound judgment

Staff Development & Support – Coaches, mentors, and supports clinician growth and licensure progression

Program Improvement & Quality Assurance – Uses data, feedback, and outcomes to enhance program effectiveness

MINIMUM QUALIFICATIONS

Master’s degree in Social Work, Counseling, Psychology, or a related behavioral health field

Minimum of four (4) years of experience in behavioral health, counseling programs, or trauma-informed service delivery

Minimum of two (2) years of leadership, supervisory, or program management experience

Experience working with survivors of domestic violence, sexual assault, or trauma preferred

If driving on behalf of WCA, must possess a valid driver’s license and required liability insurance

PREFERRED QUALIFICATIONS

Licensed in Idaho as an LCSW or LCPC or actively pursuing Licensed Clinical level status.

Experience providing clinical supervision toward licensure

Experience managing counseling or behavioral health programs

The Women’s & Children’s Alliance (WCA) is an equal opportunity employer and does not discriminate in its hiring practices or any other employment decisions on the basis of race, color, national origin, religion, age, sex, sexual orientation, pregnancy, physical or mental disability, genetic information, retaliation for protected activity, or any other classes protected by applicable federal and state laws

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person