Tour Guide

Company

Pernod Ricard USA

Location

Louisville, KY

Other

Marketing

Apply

Where Conviviality is at work.

North American Distillers is a global brand company within Pernod Ricard's Gold Brand Unit, the Group's Aged Spirits & Champagne division. As the steward of a leading portfolio of American whiskey brands including Jefferson's, Skrewball , Rabbit Hole, TX, and Smooth Ambler, we leverage our global capabilities and deep expertise to accelerate growth and champion the craftsmanship and diversity of American whiskey.

Working at N orth American Distillers is all about igniting conviviality in all that we do. Derived from the French word, convivialité ...it means human connection, authenticity, friendly, and jovial. Conviviality is energy and spirit with a splash of je ne sais quoi and is a core philosophy around how we live and work at Pernod Ricard .

Guided by our 4 core values: (1) grounded in the real; (2) fiercely authentic; (3) passion for challenge; and (4) connected beyond borders; we are team players, dream makers, trailblazers, movers and (cocktail) shakers. We have a passion for living life to the fullest, making new friends every day, and realizing our potential as people and as a business!

The range for this role, based in Kentucky, is $18.50 to $23.00 hourly.

Job Description

The Tour Guide acts as the face of Rabbit Hole Distillery, providing a memorable and educational experience for distillery guests in an active production facility.

Roles & Responsibilities

• Hosting premium and high-level tours & tastings and conducting brand education for sales/marketing purposes
• Possess and masterfully convey a full understanding of Rabbit Hole Distillery's bourbon products and bourbon-making process
• Lead daily distillery tours and bourbon tastings. This includes special events at The Overlook Bar. Providing an optimal customer service experience for guests
• Assist visitors in their selection of merchandise and be an influential factor in their choice of bourbon
  
  

Skills & Requirements

• Strong organization, time management, and strategic planning skills
• Outstanding oral and written communication skills
• Strong interpersonal skills to connect and build rapport with empathy and understanding
• Ability to be flexible, improvise, and adapt
• Ability to speak and interact with guests for a minimum of four hours a day
• Knowledge of safety protocols
• Knowledge of bar/kitchen operations
• Knowledge of brand and distilling
• Knowledge of Microsoft Office (e.g., outlook, teams, excel)
• Knowledge of event scheduling software (e.g., AnyRoad)
• Knowledge of billing software (e.g., Shopify)
• Willingness to work evenings and weekends
  
  

Education & Experience

• High school diploma, bachelors in relevant field (e.g., hospitality business, communications, marketing) preferred
• Must be at least 21 years of age
  
  

When you join North American Distillers, you are part of the Pernod Ricard family. Y ou'll experience a workplace that is rich in heritage, driven by our iconic brands and a long-standing commitment to sustainability, safety, and giving back to the people and communities where we work. We know that happiness at work starts with that feeling of belonging you get from an inclusive culture where being uniquely you is celebrated. Our values are lived, they drive our behaviors, and it's what brings our culture to life .

Our work philosophy celebrates the magic of human connection with the flexibility needed to provide one's most meaningful contribution. We offer employees great benefits and perks to toast to a life filled with support. Check out PRUSABenefits.com for details.

This recruitment process uses artificial intelligence (AI) tools to match applicant skills with role requirements and qualifications.

N orth A merican D istillers is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not and will not, discriminate for or against any employee or applicant for employment or promotion based upon actual or perceived race, color, religion, sex, age, disability, national origin, citizenship, marital status, sexual orientation, gender identity, genetic information, military service or any other classification protected by law. Offers will be subject to United States local terms.

NADL is committed to the full inclusion of all qualified individuals. As part of this commitment, Pernod Ricard USA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. To request reasonable accommodation during the application process, contact us at PR_NA_TalentAcquisition@pernod-ricard.com .

Job Posting End Date

Target Hire Date :

2026-06-15

Target End Date

Apply