What are the responsibilities and job description for the Hotline Supervisor position at Women Helping Women?
Hotline Program Supervisor
Location: In office, Hotline Huddle- Elsinore Location
Position requires monthly shift in Supervision duties, in which Supervisor will work remotely.
Reports To: Hotline Program Director
Who We Are
Women Helping Women is dedicated to preventing gender-based violence and empowering survivors. Our mission is to provide compassionate, survivor-centered services and build strong community partnerships to create a world free of violence.
The Hotline Program provides 24-hour crisis intervention, advocacy, and support to survivors of domestic violence, sexual assault, stalking, and dating violence across the communities we serve. This team ensures survivors have immediate access to trauma-informed, confidential support at any time.
What We’re Looking For
We are seeking a collaborative and organized Hotline Program Supervisor to lead and support a team of advocates providing around-the-clock crisis response services. This role blends leadership and direct service, ensuring a seamless, high-quality system of care that is responsive to survivor needs.
The Hotline Program Supervisor is responsible for maintaining consistent coverage across 24-hour programming, supporting staff development, and fostering strong community partnerships. This position plays a key role in advancing a culture of teamwork, accountability, and survivor-centered service delivery.
Administrative Weeks: Monday–Friday, 8:30 AM – 5:00 PM (3 weeks/month)
On-Call Coverage: One week per month (Saturday 12:00 AM – Friday 11:59 PM), based on program rotation and Director discretion
On-Call Coverage: One week per month (Saturday 12:00 AM – Friday 11:59 PM), based on program rotation and Director discretion
What You Will Be Responsible For
Supervise and Support Staff
- Recruit, hire, train, and manage Hotline Advocates
- Conduct regular supervision and performance evaluations, including performance improvement planning as needed
- Promote a supportive, collaborative team environment aligned with WHW values
Ensure Quality Service Delivery
- Provide direct services including crisis intervention, hospital accompaniment, and holistic advocacy
- Oversee program operations to ensure efficient, high-quality, and survivor-centered services
- Maintain consistent 24-hour coverage through development and management of staff schedules
- Support On-Call Supervisor rotation coverage in collaboration with the Hotline Director
Program Oversight and Administration
- Manage and review documentation, including timesheets, mileage reimbursement, and service data
- Oversee collection of program data for statistics, client satisfaction, and outcome measurement
- Facilitate two monthly team meetings, including non-traditional hours, to support collaboration and communication
- Actively participate in agency strategic planning and ongoing program development
Community Collaboration and Leadership
- Build and maintain strong relationships with referral partners and allied professionals across service counties
- Represent Women Helping Women in a professional and confidential manner
- Promote positive public relations and advance the mission of the agency within the community
- Foster teamwork and cohesion across internal programs and multidisciplinary partners
About You
Required Qualifications
- Minimum of 1 year of supervisory experience (2 years preferred)
- Demonstrated experience in the gender-based violence field
- Strong organizational, interpersonal, and communication skills
- Ability to work both independently and collaboratively
- Proficiency in Microsoft Office Suite and virtual platforms (e.g., Zoom)
- Commitment to maintaining confidentiality and handling sensitive information with discretion
- Passion for Women Helping Women’s mission and survivor-centered work
Preferred Qualifications
- Additional supervisory or leadership experience
- Experience working with diverse populations and community systems
Skills & Competencies
- Leadership & Coaching: Ability to guide, mentor, and support staff growth
- Crisis Intervention: Skilled in delivering trauma-informed, survivor-centered services
- Communication: Strong written and verbal communication with staff, survivors, and partners
- Cultural Responsiveness: Commitment to equity and inclusive service delivery
- Organization & Accountability: Ability to manage schedules, data, and program operations effectively
Hours & Benefits
Employment Classification: Exempt
Salary: $45,760 annually
Salary: $45,760 annually
Women Helping Women offers a comprehensive benefits package, including:
- Medical, Dental, and Vision Insurance
- Paid Time Off (PTO) and additional benefits
- Opportunities for professional growth and development
Additional Requirements
- Reliable and consistent access to the internet
- Ability to maintain a confidential workspace
- May be expected to take on additional duties to support agency effectiveness
- May provide supervision to interns and volunteers as needed
Confidentiality
This role may involve access to confidential personnel, client, and interagency information. Maintaining confidentiality is essential.
Women Helping Women complies with applicable laws requiring reasonable accommodations for individuals with disabilities. WHW is an equal opportunity employer.
Salary : $45,760