What are the responsibilities and job description for the Commercial Coordinator position at Wolverine Tube, Inc.?
Description
This position reports directly to the Director of Sales and serves as their right hand on day-to-day administrative and commercial work. It provides executive administrative support to the Director of Sales, prepares sales and pipeline reporting, and tracks new products and new customers as they move through onboarding — from RFQ through first shipment — coordinating between Sales, Customer Service, Production, Engineering, Quality, Planning, and Shipping along the way.
Key Responsibilities
Key Performance Expectations
Wolverine Industries is committed to providing equal employment opportunities and reasonable accommodation to qualified individuals with disabilities in accordance with applicable federal, state, and local laws. Employees or applicants who need accommodation to perform the essential functions of a job or to participate in the application or employment process should contact Human Resources. Requests will be reviewed on an individualized basis through an interactive process. Wolverine Industries will maintain the confidentiality of medical information as required by law and will not retaliate against any individual for requesting accommodation or exercising rights under applicable disability laws.
This position reports directly to the Director of Sales and serves as their right hand on day-to-day administrative and commercial work. It provides executive administrative support to the Director of Sales, prepares sales and pipeline reporting, and tracks new products and new customers as they move through onboarding — from RFQ through first shipment — coordinating between Sales, Customer Service, Production, Engineering, Quality, Planning, and Shipping along the way.
Key Responsibilities
- Provide executive administrative support directly to the Director of Sales, including calendar management, correspondence, travel coordination, and other day-to-day administrative tasks.
- Support the sales team with daily sales operations, customer requests, quotes, and follow-up.
- Maintain accurate customer, quote, opportunity, and sales information in Epics systems.
- Track sales opportunities and ensure timely follow-up from lead, quote, order, delivery.
- Coordinate customer requirements and information between Sales and internal departments.
- Assist with quotations by gathering customer specifications, quantities, materials, finishes, packaging, and delivery requirements.
- Coordinate with Engineering and Production to confirm customer requirements and manufacturing capabilities.
- Track new products and new customers through the onboarding process — from RFQ through first shipment — keeping every step and department on schedule.
- Prepare sales reports, dashboards, forecasts, and pipeline information.
- Analyze sales data to identify trends, opportunities, and areas for process improvement.
- Help resolve customer issues by coordinating with the appropriate internal departments.
- Maintain strong communication and relationships with customers and internal teams.
- Develop knowledge of aluminum extrusion processes, products, capabilities, and lead times.
Key Performance Expectations
- Reliable administrative support to the Director of Sales.
- Smooth, on-schedule onboarding of new products and customers from RFQ through first shipment.
- Accurate and timely sales and customer information.
- Strong visibility and follow-up of sales opportunities.
- Effective communication across departments.
- Responsive customer service.
- Improved sales processes and workflow.
- Accurate sales reporting and forecasting.
- High school diploma required; associate or bachelor’s degree preferred.
- 2 years of experience in sales operations, customer service, manufacturing, or related experience.
- Strong organizational, communication, analytical, and problem-solving skills.
- Proficiency with Microsoft Office, particularly Excel.
- Experience with Epics systems preferred.
- Manufacturing or aluminum extrusion experience preferred.
Wolverine Industries is committed to providing equal employment opportunities and reasonable accommodation to qualified individuals with disabilities in accordance with applicable federal, state, and local laws. Employees or applicants who need accommodation to perform the essential functions of a job or to participate in the application or employment process should contact Human Resources. Requests will be reviewed on an individualized basis through an interactive process. Wolverine Industries will maintain the confidentiality of medical information as required by law and will not retaliate against any individual for requesting accommodation or exercising rights under applicable disability laws.