MCC Receptionist

Essential Duties and Responsibilities

Client Intake & Scheduling

• Serve as the primary point of contact for prospective and existing clients.
• Answer incoming calls and respond to client inquiries regarding services, scheduling, insurance coverage, and office procedures.
• Schedule initial consultations and ongoing therapy appointments.
• Match clients with appropriate therapists based on presenting concerns, age group, and service needs.
• Assist clients through the intake process and ensure all required forms are completed accurately.

Client Relations & Customer Service

• Greet clients and visitors in a professional, welcoming, and supportive manner.
• Create a positive first impression for individuals seeking mental health services.
• Maintain sensitivity and professionalism when interacting with clients experiencing emotional distress, anxiety, crisis situations, or family challenges.
• Provide information regarding MCC services, including:
  • Individual counseling
  • Child and adolescent therapy
  • Adult counseling
  • Couples counseling
  • Family therapy
  • Assessment and referral services

Insurance & Administrative Support

• Verify insurance eligibility and benefits.
• Obtain and update client demographic and insurance information.
• Assist with authorizations, referrals, and required documentation.
• Collect copays and process payments as applicable.
• Maintain accurate client records within electronic health record (EHR) systems.
• Scan, upload, and organize documentation.

Office Operations

• Manage provider calendars and appointment availability.
• Confirm appointments and follow up on cancellations and no-shows.
• Maintain office supplies and reception area organization.
• Process incoming mail, faxes, and electronic communications.
• Assist therapists and management with administrative projects as assigned.

Confidentiality & Compliance

• Maintain strict adherence to HIPAA and confidentiality standards.
• Follow organizational policies, ethical standards, and professional boundaries.
• Report concerns appropriately according to agency procedures.

Required

• High School Diploma or GED.
• Minimum one (1) year of customer service, administrative, receptionist, healthcare, or behavioral health experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office (Word, Outlook, Excel).
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and problem-solving skills.

Preferred

• Associate's Degree in Business Administration, Healthcare Administration, Psychology, Social Work, or related field.
• Experience working in a counseling, healthcare, behavioral health, or social services setting.
• Experience with Electronic Health Records (EHR/EMR).
• Knowledge of insurance verification and behavioral health billing procedures.

Familiarity with HIPAA requirements