What are the responsibilities and job description for the Support Associate position at Wolt?
Job DescriptionAre you a team player with great communication skills? Do you enjoy working in a dynamic environment? If your answer is yes - then read further! 🤩 We are looking for full-time (min 40hrs/week) Support Associates to join our Support team in Tbilisi!
What you'll be doingSupporting our customers, courier partners and venues via live chat and phoneEnsuring that the delivery operations run smoothlyDeveloping our support function together with the support team as well as other teams within WoltQualifications You have great communication skills with a personal touch, and a customer-obsessed and team-oriented mindsetYou are a fast learner, you have no problem with multitasking, and you are ready to work in a fast-paced environmentYou can work in shifts in mornings, evenings and weekends - our support is open seven days a week for 24 hoursYou are fluent in Georgian language and you have professional working proficiency in English
What you’ll get from joining us (benefits) ✅ Medical insurance - provided by Ardi🏝 24 days of working days vacation - per year👏🏻 Wolt credits cashback benefit - enjoy home deliveries with Wolt and receive in return a percentage of your total order value as Wolt credits to your own account🏋🏻♂️ Sport discounts - Snap fitness and Fitpass👩🏽💻 Wolt-wide training programs - our very own Wolt programs, role and country specific trainings and self-service learning resources💙 Maternity leave - paid 183 days🥳 Team budgets per year - to spend for dinners and activities with your colleagues🍊 Fruits and drinks at the office.Additional InformationIf you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!We will be reviewing applications on an on-going basis, so send through your application along with your CV as soon as possible! 💙
Please note that using Google or ChatGPT in your answers is not permitted - we hope to see your own personal touch in your responses. 😊