What are the responsibilities and job description for the Operations Specialist position at wolt?
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you'll be doing
- Conduct in-depth analyses using Looker and Excel to understand and interpret operational OKRs.
- Provide consultancy and support to local operations teams with data-driven insights.
- Regularly engage with management and actively contribute to strategic decision-making processes.
- Prepare clear and concise reports for upper management; present findings in meetings and highlight relevant points to respective departments.
- Interpret OKRs to identify root causes of operational issues in German cities.
- Support the daily business with a hands-on, solution-oriented approach.
- Support in Courier Onboardings from time to time.
Our humble expectations
- Proficiency in Microsoft Excel.
- A hands-on mentality and proactive approach to challenges.
- Fluent English skills, both written and verbal.
- Strong analytical skills with the ability to communicate complex insights effectively.
- Ability to work both independently and collaboratively within a team.
- High attention to detail and excellent organizational skills.
- A proactive attitude towards problem-solving and continuous improvement.
Great to have:
- Proficiency in SQL
- Looker/Snowflake experience
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
