What are the responsibilities and job description for the Occupancy Specialist position at Woda Cooper?
Job Details
Description
Occupancy Specialist
Region #104- Columbus, OH
DUTIES/RESPONSIBILITIES
- Create and maintain a customer centered service culture by demonstrating proactive hospitality with prospects, residents, family members and fellow community associates.
- Maintain a positive attitude and provide excellent customer service to our residents, owners/investors, and other associates.
- Train community level associates, process, and evaluate resident compliance files as assigned.
- Work with Marketing Department to drive occupancy.
- Always maintain thorough knowledge of company policies.
- Maintain regular and consistent attendance and punctuality to ensure all essential duties and fulfilled to meet and exceed expectations.
- Demonstrate the ability to resolve resident complaints timely.
- Support the community team to ensure each resident file is in compliance with all SHFA commitments and any other governmental, lender, and investment commitments.
- Road Warrior – must be willing to travel within region as assigned.
- Conduct new hire on-site training and follow-up training as required within the Region.
- Attend HUD, RD, and LIHTC Audits as requested.
- Work with new lease-up properties.
- Execute the core values of the company.
- Build relationships and provide support to field teams.
BENEFITS
We offer competitive wages and annual bonus opportunities. Benefits include:
- Medical, Dental and Vision
- Short Term Disability and Life Insurance
- 401k with Company Match
- 100% Employee-Owned Company with the Employee Stock Ownership Plan (ESOP)
- Cell Phone Discount
- 12 Days Paid Time Off
- 8 Paid Holidays & 2 Floating Holidays!
- Fitness Reimbursement
WHO WE ARE
Woda Cooper Companies, Inc. is a rapidly growing development, construction, and property management organization dedicated to the creation of quality affordable housing to benefit those who need it most. We are an employee-owned, passion-driven group that changes each community of which we are a part. We manage over 14,000 housing units in 16 states, proudly serving seniors, veterans, and other economically challenged groups. We seek ambitious, talented individuals who want to grow with a rapidly expanding company whose success is not only measured in dollars and cents, but in lives changed. With a development portfolio of $1.5 billion, Woda Cooper consistently ranks among the top affordable housing developers and owners in the country by Affordable Housing Finance.
Qualifications
REQUIRED SKILLS AND ABILITIES
- Be eager and interested in real estate and compelled to help people already in the business with a desire to learn as much as possible. Be good with people (genuinely good with people) and enjoy relationship building.
- Ability to maintain an open and honest communication with your team and management.
- Independence, yet a team player mentality
- Exemplary written and verbal communication skills.
- Advanced computer skills with a high level of efficiency in Microsoft Suite.
- Experience with Yardi Voyager and Yardi Rent Café.
- Experienced Property Manager with a high level of acumen to achieve objectives as assigned.
- Ability to recruit and supervise successful management teams in a growing portfolio.
- Proven track record for successful lease ups of new communities.
- Proven track record for maintaining high occupancy and collection rates, as well as working within budgetary restrictions.
- Capacity to work under pressure and meet deadlines.
EDUCATION AND EXPERIENCE
- Associate degree and 3 years of related experience; or an advanced degree without experience; or equivalent work experience.
- Certifications in LIHTC, HUD and RD preferred.
- Expertise with real-world Sales/Business Development experience working on interesting and complex business problems.
- Experience with the rehabilitation and lease up of communities.
PHYSICAL REQUIREMENTS
- Position requires travel to Community and/or Community locations and surrounding markets.
- Must possess a valid driver’s license and insurance.
- Prolonged periods sitting at a desk and working on a computer and standing and walking, giving tours, and meeting with potential tenants.
- Must be able to lift up to 15 pounds at a time.
- Must be able to traverse a variety of properties with stairs and in a variety of weather.