What are the responsibilities and job description for the Vendor Relations Clerk III position at WM?
WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.
I. Job Summary
Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day-to-day maintenance of repairs process.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Receives customer requests and coordinates vendors for completion of repairs or equipment requests.
- Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met.
- Continuous updates to customers and systems timely and accurately.
- Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner.
- Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication
- Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs.
- Reviews quotes, monitors phone queue and looks for escalations, taking extra steps or meetings to approach particular tasks
- Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes.
- Monitor Team email and systems for new or escalated requests and to assist with coverage.
- Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed.
- Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
- Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies.
- Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
- Assists with training, escalations and occasional projects or billing questions
- Assist as necessary with the on-boarding process of all new vendors.
- Assists with Quality reports, extra research and coaching reps
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: HS Diploma or GED (accredited)
- Experience: No previous experience required.
B. Certificates, Licenses, Registrations or Other Requirements
- None required.
C. Other Knowledge, Skills or Abilities Required
- None required.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: hybrid office setting in AZ or CT.
The expected salary range for this position is $22-$25/hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
I. Job Summary
Reporting to the Vendor Relations Supervisor/Manager, this position will be responsible for the day-to-day maintenance of repairs process.
II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
- Receives customer requests and coordinates vendors for completion of repairs or equipment requests.
- Records all incoming issues in designated system(s) and follow up with vendors and clients to ensure deadlines are met.
- Continuous updates to customers and systems timely and accurately.
- Addresses day-to-day issues related to the Vendor and works with internal partners to resolve issues in a timely manner.
- Utilizes portals and may be assigned specialty accounts that require more attention to detail and communication
- Review and submission of quotes and information received from vendors to determine next steps, coordinating or ordering of parts, and other trash management needs.
- Reviews quotes, monitors phone queue and looks for escalations, taking extra steps or meetings to approach particular tasks
- Utilizes systems to check for accuracy on work orders entered to ensure they are processed efficiently and data is correct for reporting and billing purposes.
- Monitor Team email and systems for new or escalated requests and to assist with coverage.
- Maintain orders in assigned territory to meet individual/team metrics and ensure accuracy. Assist in other areas when needed.
- Reviews and analyzes processes and procedures to identify needs and provide recommendations with high emphasis on continuous improvement.
- Interacts externally to resolve issues effecting operations. This includes, but is not limited to intercompany departments, vendors, and other outsourced companies.
- Assists with developing and implementing process improvement solutions related to vendor processes and works with operating areas to implement.
- Assists with training, escalations and occasional projects or billing questions
- Assist as necessary with the on-boarding process of all new vendors.
- Assists with Quality reports, extra research and coaching reps
III. Supervisory Responsibilities
This job has no supervisory duties.
IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education and Experience
- Education: HS Diploma or GED (accredited)
- Experience: No previous experience required.
B. Certificates, Licenses, Registrations or Other Requirements
- None required.
C. Other Knowledge, Skills or Abilities Required
- None required.
V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
- Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) most of the work day;
- Required to exert physical effort in handling objects less than 30 pounds rarely;
- Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
- Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
- Normal setting for this job is: hybrid office setting in AZ or CT.
The expected salary range for this position is $22-$25/hour. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Salary : $22 - $25