Senior Manager, Credit & Collections

I. Job Summary

Provides strategic leadership over teams, policies and procedures for customer credit, collections, revenue protection, delinquency management, and dispute resolution while ensuring regulatory compliance and a customer/finance focus.  

II. Essential Duties and Responsibilities
 

• Develops and enforces policies and procedures to be used in investigating, granting, and in collecting accounts receivables
• Manages and supervises the team overseeing collection, analysis and consolidation of accounts receivable data and the preparation of scheduled reports.
• Develops, manages, maintains, and presents department key performance indicators and business reviews on a monthly, quarterly and year-end basis
• Maintains fiduciary ownership and responsibility for credit, collection, bad debt, and account receivable working capital operations
• Manages budgets, statements of work, invoices, purchase orders and spend on a monthly, quarterly and annual basis along with planning for the next year
• Interacts with internal customers on escalations, month-end activities, and reporting requirements.
• Ensures closing, month-end activities, and detailed scheduled reports are timely and accurate for financial matters.
• Manages team leaders to maintain the flow of work in the department.
• Oversees personnel needs of the department including selecting, coaching, developing, training employees and evaluating employee performance. Provides input into termination, compensation, and promotion decisions.
• Perform evaluation of current collections processes to develop and implement improvements leading effective standardization in reduction of accounts receivable and preservation of revenue.  
• Coordinate with domestic and international teams on a regular basis, inclusive of current and/or future vendors to facilitate best in class collections outcomes.
• Evaluate vendors and develop and improve upon processes related to 3rd party debt collection.

III. Qualifications 

A. Required Qualifications 
 

• Bachelor's Degree (accredited) in Accounting, Business Administration or similar area of study
• High School Diploma or GED (accredited) and four years of relevant experience
• 7 years of previous experience (in addition to education requirement)

B. Preferred Qualifications 
 

• Master's Degree in Accounting, Business Administration or similar area of study

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Repetitive Motions
• Eye/Hand/Foot Coordination
• Sitting
• Talking
• Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

V. Benefits 
 

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. 

 

If this sounds like the opportunity that you have been looking for, please click Apply.