Collections Processing Specialist III

Join Us in Making an Impact ✨

At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it!

Who You Are 🧩

You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together.

What You’ll Do 🚀

📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027

Analyzes, coordinates, and assists in the processing of critical functions in the Collection/Recovery department. Provides department associates with information to support their duties and respond to member inquiries.

• Analyzes temporary loss mitigation requests to ensure compliance with policy and regulations.
• Assists repossession area with functions and compliance of “after repossession” processes: ordering and reviewing new titles, processing sale proceeds checks, sending notice of intent (NOI) letters, reviewing and processing repossession invoices, processing and tracking vehicle damage claims/expense reimbursement to conclusion, and charging off repossessed accounts after NOI has expired.
• Ensures notice of intent to sell and notice of deficiency balance letters are compliant with local state regulations at time of sending.
• Processes charge offs for all loans, credit cards, and share accounts, ensuring compliance with Credit Union policy.
• Processes invoices for department expenses, repo expenses, legal fees, foreclosure expenses.
• Ensures utilities are activated and paid on all foreclosed properties.
• Tracks property tax and ensures payments are current.
• Provides spreadsheet-based reporting.
• Processes payments from bankruptcy trustees, collection agencies, attorneys, and consumer credit counseling agencies. Updates tracking logs as needed.
• Research missing payments and process returned payments as needed.
• Assists management with the coordination of department functions and teambuilding events.
• Organizes and maintains file systems, files correspondence and other records for the collection/recovery department to include real estate owned (REO) properties.
• Prepare outgoing mail and correspondence, including e-mail and faxes. Directs mail distribution and shipping via shipping vendors.
• Orders department supplies, monitors inventory and coordinates equipment maintenance when needed.
• Handles telephone calls, conference calls, and department voice mail.
• Assists with inbound and outbound calls and supports bankruptcy, repossession, and loss mitigation functions.
• Copies and uploads correspondence to electronic index system.
• Reviews daily ECM report to ensure payments processed, reverse return items.
  
  

What You Bring 🎯

• High School Diploma High school diploma or general education degree (GED) required.
• 1 to 12 months of similar or related experience. One to six months' related experience.
  
  

Compensation & Benefits 🎉

• Generous paid time off: paid holidays, floating holidays, personal days, vacation days, plus sick time
• Low-cost Medical, Dental & Vision plans
• Paid childcare assistance
• Award-winning 401K
• Gym fee reimbursement
• Tuition Reimbursement
• Student loan repayment
• ...and much more. Explore all the details in our comprehensive Benefits Booklet
• Target hiring range $21.12/hr. - $26.40/hr. (Depending on experience and prior to any incentives this position is eligible for)
  
  

Why Join OneAZ?

At OneAZ, we’re not just a credit union; we’re a financial trailblazer that passionately cares about inspiring dreams and driving prosperity in the communities we serve. We exist to clear the way for dreamers and doers, aspiring to be the bank for new pioneers.

We are driving change in our communities, constantly improving our products and services so our members and their families can relentlessly pursue their dreams. By embodying our values and living our promise, you’ll be part of a team committed to exceeding expectations and redefining what’s possible.

Additional Notes

Knowingly submitting false information will result in disqualification for consideration of future positions, termination of employment and forfeiture of other rights. Candidates for this position will be required to sign an authorization for OneAZ to conduct a credit and criminal background check, pursuant to procedures in the Fair Credit Reporting Act and any other applicable laws. All candidates will be considered for this position on an individualized basis, in compliance with all applicable equal employment opportunity laws. Any individual who meets the definition of a mortgage loan originator (MLO) and is employed by a federal agency-regulated institution will need to be registered on the Nationwide Mortgage Licensing System (NMLS). Ensures compliance with applicable policies, laws, and regulations, including the Bank Secrecy Act (BSA), Anti-Money Laundering (AML) compliance, USA Patriot Act, and Office of Foreign Assets Control (OFAC). This job description should not be considered all-inclusive. It is merely a guide of expected duties. The associate understands that the job description is neither complete, nor permanent and may be modified at any time. At the request of their supervisor, an associate may be asked to perform additional duties or take on additional responsibilities without notice. Complies with all policies and standards. Position grades could fluctuate based on market value.