What are the responsibilities and job description for the Collections Specialist position at Rite of Passage Brand?
✨Join a group of passionate advocates on our mission to improve the lives of youth! Rite of Passage Team is hiring for a Collections Specialist at Canyon State Academy in Queen Creek, Arizona ✨
Canyon State Academy is located on a scenic 180-acre campus surrounded by Farm student housing for 300 youth, a Thrift Store, Cafe, Barbershop and Church open to the community incorporating life skills for our students. Along with a fully equipped weight room, football stadium, an athletic center (gymnasium, padded wrestling room & more).
Perks & Benefits: Medical, Dental, Vision and company paid Life Insurance within 90 days, and 401k match of up to 6% after 1 year of employment, Paid Time Off that can be used as soon as it accrues and more! ROP-benefits-and-perks-2
Essential Duties and Responsibilities
Responsibilities include, but are not limited to:
- Follow up on outstanding insurance and patient balances to secure timely payment
- Investigate and resolve denied, rejected, or underpaid claims with Medicaid, managed care organizations (MCOs), and commercial insurance payers
- Review remittance advice (RA/EOB) and identify payment discrepancies or trends
- Submit claim corrections, reconsiderations, appeals, and supporting documentation as needed
- Maintain accurate documentation of account activity within billing systems
- Work aging reports and prioritize accounts based on timely filing limits and reimbursement impact
- Communicate with insurance representatives regarding claim status, authorization issues, and payment resolution
- Collaborate with admissions, utilization review, credentialing, and billing teams to resolve claims issues
- Identify recurring billing or authorization issues and escalate trends to leadership
- Ensure compliance with payer guidelines, company policies, HIPAA, and confidentiality standards
- Assist with patient account inquiries and payment arrangements as needed
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Maintain productivity and collection goals established by the organization
Qualifications
- High school diploma or equivalent required; associate’s degree preferred
- Minimum of 2 years of healthcare collections or medical billing experience preferred
- Behavioral health, residential treatment, or Medicaid collections experience strongly preferred
- Knowledge of insurance claims processing, denials management, and appeals
- Familiarity with Medicaid and managed care payer guidelines
- Strong analytical, organizational, and problem-solving skills
- Excellent communication and customer service abilities
- Ability to manage multiple accounts and deadlines effectively
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Proficiency in Microsoft Office Suite and healthcare billing systems
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Ability to pass a criminal background clearance check, drug screen, physical and TB test.
Preferred Skills
- Experience with behavioral health, PRTF, or residential treatment billing
- Understanding of authorizations, eligibility verification, and coordination of benefits
- Knowledge of multi-state Medicaid billing processes
*Schedule subject to change based on the need of the program*
After 40 years of improving the lives of youth, we are looking for passionate advocates to continue the legacy of helping young people become successful adults. As a Collections Specialist you will have the unique opportunity to create a positive, safe and supportive environment for the youth we serve while building a career rich in growth opportunities and self-fulfillment.
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