What are the responsibilities and job description for the Manager, Organizational Change Management position at WM?
I. Job Summary
Manager, Organizational Change Management, HR is a strategic role responsible for driving enterprise-wide HR transformation initiatives. This position leads the development and execution of change management strategies across all HR functions. The role ensures alignment with organizational goals and fosters a culture of agility, engagement, and continuous improvement. This position reports directly to Sr. Manager, Organizational Change Management.
II. Essential Duties and Responsibilities
- Lead change management efforts across assigned HR domains to support strategic initiatives and operational improvements.
- Partner with HR leadership and business stakeholders to assess change impacts and develop tailored strategies for adoption and sustainability.
- Design and implement comprehensive change management plans, including: o Stakeholder engagement o Communication strategies o Training and enablement programs o Organizational readiness assessments o Resistance management
- Support Sr. Manager in serving as a trusted advisor to HR leaders and cross-functional teams on change leadership and organizational effectiveness.
- Support and manage the deployment and optimization of digital HR tools and platforms, including change support for system implementations and upgrades for assigned scopes of work.
- Measure and report on change effectiveness, adoption rates, and employee engagement related to HR initiatives for assigned scopes of work.
- Collaborate with internal communications and learning teams to ensure consistent messaging and capability building.
- Plan, coordinate, and activate HR Functional campaigns and events.
III. Qualifications
A. Required Qualifications
- Bachelor's Degree Degree (accredited) in Change Management, Communications, adult education or a similar area of study, or in lieu of degree
- High School Diploma or GED (accredited) and 4 years of relevant work experience.
- 6 years of previous experience (in addition to education)
IV. Physical Requirements
- This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.
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