What are the responsibilities and job description for the India Supervisor, Business Services position at WM?
I. Job Summary
Supervises and provides leadership to direct reports. Manages work flow and assigns tasks.
II. Essential Duties and Responsibilities
- Manage a team of BPO processors into the area of Accounts payable, collections, sales as per business alignment
- Timely reporting of data, MIS and related metrics
- Assists in keeping vendor accounts updated and accurate.
- Returns or resolves quality control issues in problem queues.
- Meets or exceeds individual productivity requirements.
- Follows standard procedures and introduces all new procedures into daily routine
- Mentor the team to ensure excellence in performance and motivation levels
- Train and develop new hires to accommodate with company’s standards and culture
- Maintains professional and productive relations and communications with internal customers.
- Other duties may be assigned as needed by manager.
III. Qualifications
A. Required Qualifications
- Any Graduation
- minimum 3.4 to 4 years of experience in Operations or Customer Support
- 1 year of experience in managing a team (in addition to education requirement)
B. Preferred Qualifications
IV. Physical Requirements
Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.
Frequently
Repetitive Motions
Eye/Hand/Foot Coordination
Constantly
Sitting
Talking
Hearing
Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.
V. Benefits
WM India offers comprehensive healthcare, accidental insurance, medical and life coverage, voluntary parental insurance, optional NPS contributions, and statutory payment of gratuity benefits for eligible employees.
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