What are the responsibilities and job description for the Import Specialist position at WM Stone Logistics, LLC?
W.M Stone Logistics LLC
Import Customs Specialist
Location: Norfolk, VA (100 % on‑site)
Reports to: Director of Compliance
Job Type: Full‑time, Exempt
Industry: Transportation, Logistics, Supply Chain and Storage
Why WM Stone?
For more than a century we have led the Customs Brokerage industry by pairing deep heritage with team‑driven problem solving. Nearly 50 % of our staff are Licensed Customs Brokers —one of the highest ratios nationwide—so clients enjoy boutique, best‑in‑class expertise on every file.
Compensation & Benefits
WM Stone offers some of the highest salaries in the industry; final pay is commensurate with experience and licensing status. Benefits include:
- Medical & Dental (75 % employer‑paid)
- 401(k) with 4 % company match
- Short‑ & Long‑Term Disability
- Paid Time Off 10 holidays
- Employee Wellness Benefit
- Discretionary Bonus
Role Purpose
Own the end‑to‑end import‑entry cycle for ocean and air shipments, guaranteeing absolute compliance and entry clearance at least 5 days prior to arrival, while delivering high‑touch, dedicated service—and daily data insights—to a select client portfolio.
Key Responsibilities
Area Core Duties
Entry Compliance & Documentation - Process ISF and entries; verify HTS classification and PGA data; audit files and duty payments; ensure 100 % adherence to CBP and PGA regulations.
Transportation Coordination - Arrange drayage, inland moves, and final‑mile deliveries; track milestones; resolve holds to meet or beat our 5‑day‑pre‑arrival clearance goal.
Client Service & Communication - Serve as primary liaison among overseas agents, clients, carriers, and government agencies; provide proactive status updates and boutique consultative support.
Data Integrity, Analytics & Continuous Improvement
Maintain accurate records in Magaya Supply Chain; produce customer‑specific daily analytics reports (KPI dashboards, landed‑cost summaries, exception logs) using Magaya, Excel, and BI tools; identify process gaps and recommend fixes through collaborative “group think.”
Qualifications
- Preferred: Licensed Customs Broker (LCB)or ability to obtain within 12 months.
- Minimum of 8 years’ ocean & air import‑entry experience.
- Hands‑on expertise with Magaya Supply Chain (or similar); Magaya experience is a strong plus.
- Demonstrated ability to design and deliver customer‑specific daily data‑analytics reports (pivot tables, Power BI, SQL queries, or equivalent).
- Mastery of tariff classification, PGA rules.
- Drawback experience would be preferred but is not a requirement.
- Proven record of clearing time‑sensitive cargo for demanding clients.
- Advanced Excel skills.
- Strong written and verbal communication; thrives in collaborative, on‑site environment.
- Exceptional organizational skills and attention to detail
Our Culture
WM Stone isn’t “the smartest broker” because of any one person—it’s the way we come together to solve challenges as a team. You’ll sit shoulder‑to‑shoulder with multiple LCBs, share knowledge freely, and see your ideas implemented quickly.
Pre‑Employment & Compliance
A background check will be required upon offer acceptance. WM Stone is an Equal Opportunity Employer and welcomes applicants of every background.