What are the responsibilities and job description for the Senior Enterprise Customer Success Manager position at Wix?
Job Description
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
Expected base compensation salary range $128,000 - $144,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package.
Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
For U.S. employees, this role is currently eligible for a benefit package that includes competitive medical, dental and vision insurance, a retirement savings plan, wellness benefits, travel expenses and subsidized lunch no matter where you live.
Other benefits vary from country to country. You’ll get a detailed offer at the final stages of the hiring process, though salary expectations may be discussed earlier in the process.
Play a pivotal role in owning relationships with Wix’s largest strategic accounts. You'll be instrumental in ensuring partnership success by understanding the technical and business environments of our customers and driving growth to achieve significant business outcomes. In your day-to-day, you will:
- Own relationships with Wix’s largest strategic accounts, collaborating across internal teams to ensure partnership success
- Understand the technical and business environments of our customers to drive growth and achieve business outcomes
- Master platform capabilities, integrations, and data structures to deliver tailored solutions aligned with customer goals
- Conduct QBRs, ABRs, and business reviews to assess progress, identify opportunities, and demonstrate Wix’s impact
- Partner with product teams to create customized onboarding workshops and training
- Identify growth opportunities, manage renewals, and respond to complex customer inquiries with effective solutions
- 7 years of experience in account management or customer success roles, including 3 years managing large strategic accounts (SaaS Enterprise level experience preferred)
- Expertise in user journey, marketing, GTM strategies, integrations, and data analysis
- Skilled in identifying customer objectives and pain points, with proven ability to drive customer satisfaction, adoption, growth, and retention
- Exceptional communication and presentation skills, including executive-level interactions
- Strong organizational, project and time management skills
- Adaptable and capable of thriving under pressure in a dynamic environment
We are Wix’s Enterprise team. We’re a new team focused on becoming the go-to solution for large companies looking to maximize their potential online. Through a combination of forward-thinking design language and a smart, savvy tone of voice, we’re pushing the boundaries of what it means to market SaaS products. The groundwork has been laid, and we’re ready to take off. Come join us.
Expected base compensation salary range $128,000 - $144,000. In addition to the base pay this role includes variable compensation earned and company RSUs as part of the compensation package.
Final package may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications.
For U.S. employees, this role is currently eligible for a benefit package that includes competitive medical, dental and vision insurance, a retirement savings plan, wellness benefits, travel expenses and subsidized lunch no matter where you live.
Other benefits vary from country to country. You’ll get a detailed offer at the final stages of the hiring process, though salary expectations may be discussed earlier in the process.
Salary : $128,000 - $144,000