What are the responsibilities and job description for the Load Coordinator position at Witte Bros Exchange Inc?
Position Summary
The Load Coordinator plans, schedules, and manages freight movements to ensure timely, cost-effective transportation. This role coordinates truckload (TL) and less-than-truckload (LTL) shipments, maintains strong customer and broker relationships, monitors load activity, and resolves transportation issues to support efficient operations.
Key Responsibilities- Coordinate and schedule TL and LTL freight for assigned regions.
- Manage reload opportunities and assign drivers to maximize fleet utilization.
- Enter and maintain freight orders, load information, and shipment documentation.
- Monitor shipment status, loading/unloading activities, and delivery schedules.
- Communicate regularly with customers and brokers regarding load updates, schedule changes, and service issues.
- Track and report detention, lumper, and OSD (over, short, and damaged) claims.
- Resolve transportation and customer service issues promptly.
- Follow up on detention requests and outstanding load payments.
- Assist with training new team members and support continuous process improvements.
- Uphold company values and contribute to a positive team environment.
- Transportation, logistics, dispatching, or freight coordination experience preferred.
- Knowledge of TL and LTL freight operations.
- Strong communication, customer service, and relationship-building skills.
- Excellent organizational skills with the ability to manage multiple priorities.
- Proficiency with logistics software, EDI/API systems, and Microsoft Office.
- Strong problem-solving abilities and attention to detail.
- Ability to type 30-35 WPM or greater.
Full-time, Monday through Friday, on-site. Schedule flexibility and occasional extended hours may be required to meet business needs.
Note: This description outlines the primary responsibilities of the position and is not intended to be an exhaustive list of all duties that may be assigned.
We are an Equal Opportunity Employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.