What are the responsibilities and job description for the Sales Support Associate - Law Enforcement position at WITMER PUBLIC SAFETY GROUP INC?
Position Summary
The Sales Support Associate provides administrative and operational support to the sales team to ensure accurate order processing, timely communication with customers and vendors, and seamless coordination between departments. This role is critical to maintaining high standards of accuracy, efficiency, and customer satisfaction within the sales process.
This position is located at our company headquarters in Coatesville, Pennsylvania. Our preference is for this to be an onsite position. Hybrid work (3 days in office, 2 days remote) is possible.
Key Responsibilities
Quote and Order Management
- Review all sales quotes for accuracy prior to submission.
- Process approved quotes into sales orders and ensure all required documentation is attached.
- Request and obtain estimated delivery dates (ETAs) and provide tracking information to sales representatives as needed.
Product and Part Number Support
- Request new part number creations on behalf of sales representatives.
Returns and RMA Administration
- Create and manage Return Material Authorizations (RMAs) to ensure proper processing and visibility.
Firearm Order Verification and Documentation
- Review firearm orders placed on web and by sales teams for verification and obtain required documentation.
Issue Resolution and Escalations
- Collaborate with sales representatives and vendors to resolve order or product-related issues promptly.
- Submit Customer Service Escalation (CSE) requests on behalf of sales representatives, ensuring all other resolution efforts have been exhausted.
Sales Opportunity and Reporting Support
- Assist in managing and tracking sales opportunities; define and document related processes in collaboration with the sales team.
Logistics and Operations Coordination
- Partner with Operations to coordinate delivery orders and special shipping requests.
- Communicate order status updates and resolve any logistical issues that may impact customer satisfaction.
Cross-Departmental Collaboration
- Provide support to other departments, including Government Sales, Finance, and Operations, to ensure smooth communication and workflow integration across the organization.