What are the responsibilities and job description for the Desktop Support position at Wissen Infotech?
Desktop Support
Introduction:
A Desktop Support technician is responsible for providing support and maintenance for a company''s desktop computing environment. They troubleshoot and resolve service requests, install and configure hardware and software, diagnose and repair system failures, provide network support, implement virus detection procedures, and offer end-user support both in person and remotely.
Responsibilities:
- Troubleshooting desktop applications, network connectivity, hardware, and peripheral devices
- Installing, configuring, and maintaining hardware and software
- Diagnosing and repairing end-user system failures, printer failures, and peripheral device failures
- Troubleshooting network devices to ensure connectivity
- Implementing virus detection and eradication procedures
- Providing end-user assistance in person, by telephone, or via email
- Modeling customer service excellence for organizational staff
Requirements:
Required Skills:
- Analytical Skill
- Antivirus
- Communication
- Computer Hardware
- Conflict Resolution
- Customer Service
- Network
- Problem Solving
- Remote Support
- Technical Support
Preferred Skills:
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems
- Strong verbal and written communication skills
- Patient, friendly demeanor with a great aptitude for listening