Deskside Support

Introduction:

A deskside technician''s job is to provide support and maintenance for a company''s desktop computing environment. They are responsible for troubleshooting, installation, diagnosis, network support, virus detection, end-user support, and customer service.

Responsibilities:

• Troubleshooting service requests for desktop applications, network connectivity, and hardware/peripheral devices
• Installing, configuring, and maintaining hardware and software
• Diagnosing and repairing system failures and peripheral device failures
• Troubleshooting network devices for connectivity
• Implementing virus detection and eradication procedures
• Providing end-user assistance in person, by telephone, or via email
• Acting as a model of customer service excellence for organizational staff members

Requirements:

Required Skills:

• Analytical Skill
• Antivirus Knowledge
• Communication Skills
• Computer Hardware Knowledge
• Conflict Resolution Skills
• Customer Service Skills
• Network Troubleshooting Skills
• Problem Solving Skills
• Technical Support Experience