What are the responsibilities and job description for the Deskside Support position at Wissen Infotech?
Need: A Deskside Technician who can provide support and maintenance for a company''s desktop computing environment. They may be responsible for:
Troubleshooting: Investigating, troubleshooting, and resolving service requests for desktop applications, network connectivity, and hardware and peripheral devices
Installation: Installing, configuring, and maintaining hardware and software
Diagnosis: Diagnosing and repairing end-user system failures, printer failures, and other peripheral device failures
Network support: Troubleshooting network devices to ensure connectivity
Virus detection: Implementing virus detection and eradication procedures
End-user support: Providing end-user assistance in person, by telephone, or via email
Customer service: Acting as a model of customer service excellence for organizational staff members
Some skills that are helpful for a deskside technician include:
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems
Strong verbal and written communication skills
Patient, friendly demeanor with a great aptitude for listening