WP-2-1 Housekeeper

Position Summary: Performs a combination of tasks, which maintain Hotel premises in a clean, orderly manner thereby contributing to a pleasant, positive guest experience.

Essential Duties & Responsibilities:

Wisp Resort is a four-season ski, golf and recreational destination resort. Because of the nature of the resort business, employees may be asked to perform other duties outside of the job description. Also, hours of operation are 24/7 including weekends and holidays.

Specific Duties & Responsibilities: Level 1 – NE01

• Cleans and maintains assigned number of guest rooms in the required amount of time and within set guidelines.
• Remains within minutes per room average on a consistent basis.
• Cleans and arranges guest rooms in proper placement order.
• Dusts all areas of guest room including all furniture, pictures, mirrors and glass areas.
• Ensures all guest room amenities are placed properly in the room in neat order.
• Rotates any soiled mattresses on completion of mattress rotation as assigned.
• Ensures all sheers and draperies are hung properly and are clean.
• Removes all soiled linens from guest room and sends to laundry, placing any stained linen in plastic bags for pre-treatment.
• Maintains a clean comfortable guest room bathroom with all amenities and correct amount of linen.
• Changes all blankets, bedspreads, shower curtains, etc, as needed and/or on a routine schedule.
• Keeps all assigned guest rooms with proper number of pillows and blankets.
• Sweeps, scrubs and vacuums assigned guest rooms in the proper way, removing all dirt and debris.
• Reports all maintenance requests in a timely basis as they occur.
• Keeps maids carts and supply closets neat, orderly and stocked with supplies, ready for use the next day.
• Removes any trash, dishes, etc from assigned guest room hallway and vacuums as needed.
• Transports all trash to disposal area, and linen to Laundry, in a timely manner throughout, and at end of, each shift.
• Reports and delivers to Housekeeping Office all lost and found items on a daily basis. Items must be tagged and logged using correct format.
• May be asked to deliver guest requests to guest rooms, i.e. cribs, irons, ironing boards, etc.
• Exhibits ability to work with other departments in a professional and courteous manner, understand and learn simple instructions and procedures, and perform repetitive routine tasks.

Specific Duties & Responsibilities: Level 2 – NE02

• All duties of Level 1 Housekeeper.
• Exhibits ability to work more independently on most tasks.

Specific Duties & Responsibilities: Level 3 – NE03

• All duties of Level 1 and Level 2 Housekeeper.
• Increased accountability (team/crew).

Qualifications:

Successful execution of this job requires an individual to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

• High School diploma or equivalent, unless company sees capability without minimum education requirement

Language Skills:

• Basic English

Mathematical Skills:

• Basic Math

Certificates, Licenses, Registrations:

• None required

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Use of hands to lift, carry or pull objects that may be heavy. Able to work outside in varied weather conditions.
• Lift, carry or pull objects weighing 50lbs maximum, with frequent lifting/carrying objects weighing up to 25lbs.
• Climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, seeing.

Work Environment/Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hotel housekeeping environment, resort atmosphere with many, varied aspects.
• Duties may be physically demanding or stressful at times, particularly during peak season periods.
• Seasonal outdoor conditions that include a variety of winter weather.