What are the responsibilities and job description for the HOST position at Wish You Were Here Group?
Description
Job Summary
Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
Duties And Responsibilities
Job Summary
Guides guests to appropriate table as directed by the maître d’. Interacts with the restaurant guests, fellow employees, and supervisors in a polite, courteous and hospitable manner to ensure gracious hospitality.
Duties And Responsibilities
- Anticipates and accommodates the needs of the guests in a timely manner.
- Maintain professional appearance standards as directed in the Company Employee Handbook.
- Provides exceptional service with a positive attitude.
- Maintains the general cleanliness and orderliness of the entrance area and entire venue.
- Complies with Department of Health and Company safety and sanitation standards.
- Possesses general knowledge of all food and beverage menus, and Company policies & procedures.
- Communicates the needs of guests to other team members, managers and chefs as needed.
- Actively takes and processes reservations for guests.
- Assists with incoming calls and answering questions from guests.
- Responsible for checking guests’ coats and other belongings.
- Other duties as assigned.
- Ensure that all appropriate menus are printed and ready for service.
- Responsible for making sure all the menu books are organized with current menus.
- Collects menus throughout the venue during shift.
- Immediately reports all broken/damaged equipment to management.