What are the responsibilities and job description for the ASSISTANT GENERAL MANAGER position at Wish You Were Here Group?
Description
Job Title: Assistant General Manager
Location: Little Ruby’s Café
Department: Front of House
Reports To: General Manager
Salary: $80,000 – $85,000 Bonus Benefits
Classification: Full-Time, Exempt
About Little Ruby’s Café
Little Ruby’s Café brings a fresh, Australian approach to all-day dining with a focus on warm hospitality, thoughtfully sourced ingredients, and a laid-back yet refined guest experience. As a staple in the communities we serve, our restaurants are fast-paced, high-energy, and beloved by locals and visitors alike.
We’re currently seeking a motivated and experienced Assistant General Manager (AGM) to help lead our team and deliver outstanding service, day in and day out.
Position Summary
The Assistant General Manager supports the General Manager in leading all front-of-house operations. This role is responsible for team development, guest experience, financial controls, and service execution, ensuring every shift runs smoothly and up to brand standards.
The ideal candidate is hands-on, detail-oriented, and thrives in a high-volume, hospitality-driven environment.
Key Responsibilities
Leadership & Operations
Job Title: Assistant General Manager
Location: Little Ruby’s Café
Department: Front of House
Reports To: General Manager
Salary: $80,000 – $85,000 Bonus Benefits
Classification: Full-Time, Exempt
About Little Ruby’s Café
Little Ruby’s Café brings a fresh, Australian approach to all-day dining with a focus on warm hospitality, thoughtfully sourced ingredients, and a laid-back yet refined guest experience. As a staple in the communities we serve, our restaurants are fast-paced, high-energy, and beloved by locals and visitors alike.
We’re currently seeking a motivated and experienced Assistant General Manager (AGM) to help lead our team and deliver outstanding service, day in and day out.
Position Summary
The Assistant General Manager supports the General Manager in leading all front-of-house operations. This role is responsible for team development, guest experience, financial controls, and service execution, ensuring every shift runs smoothly and up to brand standards.
The ideal candidate is hands-on, detail-oriented, and thrives in a high-volume, hospitality-driven environment.
Key Responsibilities
Leadership & Operations
- Assist in daily management of all FOH operations to ensure service excellence, efficiency, and profitability
- Lead by example during service, setting the tone for professionalism and hospitality
- Maintain appearance, cleanliness, and functionality of all front-of-house areas
- Ensure all opening and closing procedures are executed properly
- Address and resolve guest concerns promptly and professionally
- Oversee reconciliation of daily financials, ensuring accuracy and compliance
- Maintain working knowledge of all mechanical systems; coordinate repairs as needed
- Support recruitment, hiring, and onboarding for all FOH roles
- Supervise, train, and coach FOH staff with a focus on accountability and growth
- Assist with scheduling to align labor needs with business volume
- Participate in performance reviews and progressive discipline processes
- Lead daily pre-service meetings and foster a collaborative team culture
- Ensure FOH operations comply with DOH standards and internal sanitation procedures
- Maintain knowledge of and adherence to all company policies and applicable federal, state, and local laws
- Assist in analyzing P&L statements, labor models, and daily sales reports
- Monitor inventory and product usage to support cost control goals
- Manage executive-level POS functions and reporting
- Maintain deep knowledge of all food and beverage menus
- Ensure recipe and service consistency across all FOH interactions
- Collaborate with the kitchen team to ensure seamless communication and timing
- Provide coverage and support in various roles as needed during peak periods
- Minimum 5 years of experience in restaurant leadership (AGM, Restaurant Manager, or senior FOH role) in a high-volume setting
- Completion of company AGM Training Program; valid certifications in Food Handling, Alcohol Awareness, and PCI/DSS (or ability to obtain)
- Associate degree in Hospitality or Business preferred, or equivalent work experience
- Strong leadership, communication, and problem-solving skills
- Experience with P&L statements, labor tracking, and operational reporting preferred
- Proficiency in Microsoft Office, POS systems, and scheduling platforms
- Self-motivated, organized, and detail-oriented with a team-first mentality
- Fast-paced restaurant environment with consistent high guest volume
- Ability to stand, walk, bend, and lift up to 50 lbs for extended periods
- Exposure to hot surfaces, cleaning chemicals, and kitchen elements
- Availability to work flexible hours, including days, evenings, weekends, and holidays
- Role may involve repetitive motion or extended periods of activity
Salary : $80,000 - $85,000