What are the responsibilities and job description for the Assistant General Manager position at Wish You Were Here Group?
Little Ruby’s Café, one of NYC’s most beloved Australian-inspired restaurants, is seeking a passionate and experienced Assistant General Manager to oversee front-of-house (FOH) operations. This is a hands-on leadership role for someone who thrives in a fast-paced, high-volume environment and is dedicated to warm hospitality, team development, and consistent service execution.
About Little Ruby’s:
Known for its laid-back vibe, fresh and approachable food, and welcoming energy, Little Ruby’s Café brings the spirit of Australian hospitality to New York City. Whether it’s morning coffee, brunch with friends, or dinner and cocktails, we’re committed to delivering vibrant guest experiences at every service.
Position Summary:
As the Assistant General Manager, you’ll be responsible for managing all day-to-day FOH activities. Your role is critical in ensuring smooth and efficient service, upholding our brand standards, and leading a high-performing team. From scheduling and staffing to training, compliance, and guest satisfaction, you’ll help keep Little Ruby’s running at the highest level.
Key Responsibilities:
- Assist the General Manager in all aspects of the operation
- Lead and supervise FOH operations to ensure seamless, high-quality service
- Foster a culture of accountability, teamwork, and genuine hospitality
- Interview, hire, train, and coach FOH staff
- Manage staff scheduling to meet labor and service targets
- Conduct performance reviews and ongoing staff development
- Maintain deep knowledge of food and beverage menus to support guest-facing staff
- Oversee POS functions, cash handling, and shift reconciliation
- Monitor and order operational supplies
- Ensure compliance with local health, safety, and labor regulations
- Enforce sanitation standards in line with DOH and company policy
- Oversee completion of opening and closing procedures
- Work closely with BOH and management to ensure a cohesive service experience
- Participate in daily pre-shift meetings and ongoing training sessions
- Troubleshoot and report any facility or equipment issues as needed
Qualifications:
- 3-5 years of Senior management experience in a high-volume restaurant or hospitality setting
- Strong leadership, communication, and organizational skills
- Strong financial acumen
- Able to manage multiple priorities in a dynamic environment
- Comfortable using POS systems, scheduling tools, and Microsoft Office
- Completion of (or willingness to obtain) Food Handler’s Certificate, PCI/DSS, and Alcohol Awareness Training
- Ability to stand, bend, and lift up to 50 lbs for extended periods
- Flexible availability, including evenings, weekends, and holidays
- Experience working in fast-paced, physically demanding environments
Wish You Were Here Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.