IT Technician

Wise Staffing Group is seeking an IT Specialist to join our corporate headquarters!

Opportunity comes with a comprehensive benefits package and a pay rate of $18.00 - $20.00 per hour (dependent on experience).

Role Summary:

The IT Specialist is a key member of the corporate operations team. The ideal candidate demonstrates a well-rounded understanding of common office technology (i.e. printers, computer monitors, laptops), Microsoft Office Suite, and strong communication skills. This role is responsible for remotely supporting company locations with the use of computer hardware and software, managing a helpdesk, and tracking all company tech equipment.

Responsibilities:

• Maintains helpdesk support request in a timely manner, prioritizing urgent tickets, utilizing ticket system.
• Provides remote assistance to branches concerning the use of computer hardware and software including printer installation, word processing, and operating systems.
• Follows-up with branch staff after assistance to ensure the resolution of technical issues
• Provide support services to employees with technical problems and information technology issues involving desktop, laptop, or network services.
• Field incoming telephone calls, voice mail messages from end users, gather information pertinent to the problem and respond appropriately to resolve the issues
• Tracks and coordinates all company tech equipment shipments, transfers, and assignment.

Key Success Factors:

• Proven trouble shooting skills
• A strong working knowledge of hardware and software systems
• Demonstrated organizational ability and follow through
• Excellent communication skills
• Ability to prioritize and manage multiple responsibilities that are time-sensitive
• Ability to develop/ follow standard process and complete documentation as needed

Work Environment:

The Corporate IT Specialist is an adaptable and versatile member of the Wise Staffing Group team! This role is on-site at our corporate office. Some travel to near-by branch locations is required as needed. Typical office hours are 8AM – 5PM, Monday through Friday. This role requires the ability to work beyond typical office hours as business needs require.

About Wise Staffing Group:

Headquartered in Tupelo, MS, Wise Staffing Group is a full-service human resources company specializing in temporary and career staffing with an emphasis on providing excellent customer service. Wise Staffing Group become one of the largest staffing services in the Southeast United States. Since 1987, we have proven to be one of the most respected providers of innovative staffing solutions. We have developed and offer industry leading services that provide dependable, qualified workers. Each office sets and maintains the same high standards of operation and ongoing commitment to quality services. We consistently work toward superior performance in fulfilling client needs!

#IT125

Job Type: Full-time

Base Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Help desk: 1 year (Preferred)
• IT support: 1 year (Preferred)

Ability to Commute:

• Tupelo, MS 38804 (Required)

Work Location: In person

Salary : $18 - $20