What are the responsibilities and job description for the Parts To Service / Shipping & Receiving Associate position at Wise Auto Group?
Job Description: Harley-Davidson Parts to Service / Shipping & Receiving Associate
Department: Parts & Service
Summary:
This position is responsible for the fast, accurate flow of parts from receiving to inventory to technicians. The role directly impacts technician efficiency, service revenue, and customer satisfaction. Accuracy, urgency, and accountability are required every day.
Key Responsibilities:
Pull, stage, and deliver parts to technicians accurately and on time
Verify parts against repair orders before release to Service
Communicate immediately with Parts and Service Advisors on shortages or backorders
Return unused or incorrect parts same day
Receive and inspect all inbound shipments from Harley-Davidson and approved vendors
Post all received inventory in the DMS same day
Properly label, bin, and stock parts according to dealership standards
Process returns, warranty cores, and outbound freight accurately and on schedule
Maintain clean, organized receiving and service staging areas
Assist with cycle counts and physical inventories
Report inventory discrepancies or shipping damage immediately
Performance Expectations (KPIs):
Zero preventable technician downtime due to parts flow
Same day receiving and posting compliance
High parts-to-service accuracy rate
Inventory and bin accuracy
Low freight and return error rate
Qualifications:
High school diploma or equivalent
Dealership, powersports, or warehouse experience preferred
Ability to lift up to 50 lbs. and remain on feet throughout the workday
Strong attention to detail and sense of urgency
Basic computer and DMS experience preferred
Dependable, organized, and process-driven
What Success Looks Like:
Technicians are never waiting on parts
Shipments are received, posted, and stocked the day they arrive
Inventory is accurate, clean, and audit-ready
Parts and Service leadership trust the operation completely