What are the responsibilities and job description for the Client Relations Manager position at Wise Auto Group?
Vallejo Hyundai is seeking a results-driven Client Relations Manager with a strong focus on service outreach and Customer Satisfaction (CSI). This role is responsible for managing outbound communication, strengthening customer relationships, and driving retention across both the service and sales departments.
The ideal candidate is highly organized, proactive, and committed to delivering a consistent, high-quality customer experience. This position plays a critical role in improving CSI scores, increasing service retention, and ensuring every customer interaction reflects the dealership’s standards.
Key Responsibilities- Execute high-volume outbound calls for service reminders, follow-ups, and retention efforts
- Drive customer engagement for declined services, missed appointments, and future maintenance needs
- Monitor and actively manage CSI performance for both sales and service departments
- Follow up with recent sales and service customers to ensure satisfaction and resolve concerns
- Handle inbound calls professionally and route customers to the appropriate department
- Provide a strong first point of contact, ensuring a positive and efficient customer experience
- Handle customer concerns professionally and escalate when necessary to management
- Maintain accurate CRM records for all customer interactions and follow-up activity
- Partner with service advisors and sales teams to improve customer communication and experience
- Track and report key performance metrics including call volume, contact rate, appointment set %, and CSI trends
- Support front-end customer experience as needed to ensure consistency across all touchpoints
- Previous experience in automotive BDC, service call center, or customer relations preferred
- Strong communication skills with confidence handling high-volume outbound and inbound calls
- Proven ability to influence customer satisfaction and retention
- Highly organized with strong follow-up discipline
- Experience working with CRM systems and reporting tools
- Professional, solution-oriented mindset with strong problem-solving skills
- Valid driver’s license and clean driving record
- Competitive compensation plan
- Health, dental, and vision insurance
- Paid time off
- 401(k)
- High-volume service department with strong customer base
- Clear focus on customer experience and retention
- Leadership team committed to accountability and performance
- Opportunity to directly impact CSI and long-term customer loyalty
If you are detail-oriented, proactive, and driven to improve customer satisfaction and retention, we encourage you to apply. Submit your resume and be prepared to discuss your experience with customer follow-up and performance metrics.