What are the responsibilities and job description for the Automotive Parts Counter Associate position at Wise Auto Group?
Must be able to work Tuesday- Friday 9am-6pm and Saturday 8am-5pm
The Automotive Parts Counter Associate assists customers, service technicians, and retail clients by identifying, sourcing, and selling automotive parts and accessories. This role requires strong customer service skills, knowledge of vehicle parts, and the ability to manage inventory and parts orders efficiently.
Key Responsibilities
Assist customers and service technicians in identifying and purchasing correct automotive parts and accessories
Provide knowledgeable recommendations based on vehicle make, model, and repair needs
Look up parts using electronic catalog systems and manufacturer databases
Process parts orders, returns, and exchanges accurately
Maintain organized inventory and restock shelves as needed
Coordinate with the service department to ensure technicians receive parts quickly
Monitor inventory levels and notify management of low-stock items
Handle incoming shipments and verify parts against purchase orders
Maintain a clean and organized parts counter and storage area
Deliver excellent customer service and resolve customer inquiries or issues
Required Skills and Qualifications
Previous experience in automotive parts, auto repair, or retail parts sales preferred
Basic knowledge of automotive systems and components
Ability to use parts lookup software and point-of-sale systems
Strong customer service and communication skills
Attention to detail and accuracy in orders and inventory
Ability to multitask and work in a fast-paced environment
Basic computer skills
Preferred Qualifications
Experience working in a dealership or automotive parts store
Familiarity with parts catalog systems (OEM or aftermarket)
Bilingual communication skills (a plus)
Physical Requirements
Ability to lift and carry parts and boxes (up to 40–50 lbs)
Standing for extended periods
Occasional bending, reaching, and moving inventory
Work Environment
Automotive dealership, repair shop, or parts retail environment
Interaction with technicians, suppliers, and customers throughout the day