What are the responsibilities and job description for the Operations Clerk position at Wisconsin Public Service?
Wisconsin Public Service Corp, a subsidiary of WEC Energy Group, is seeking a Operations Clerk in our Wausau, Wisconsin location. This position is represented by Local No. 420 IUOE.
Work Hours: 7:00am - 3:00pm - Monday - Friday
Job Summary
The Operations Clerk will perform general clerical duties such as data entry, filing, maintaining records. The individual will provide efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, creating and routing job packets.
Job Responsibilities
Minimum Posting Range: $29.88
Maximum Posting Range: $39.72
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
Work Hours: 7:00am - 3:00pm - Monday - Friday
Job Summary
The Operations Clerk will perform general clerical duties such as data entry, filing, maintaining records. The individual will provide efficient customer service by handling customer requests, maintaining operations communications, processing work requests, and maintaining records. This position supports efficient operations by scheduling appointments, creating and routing job packets.
Job Responsibilities
- Process third-party billings
- Process Work Requests
- create, run and maintain queries in the work management system
- update job tasks as required
- process information updates
- create job packets, including equipment tags
- request locates
- release job to construction and maintenance personnel
- job closings
- Customer Information System
- process daily orders
- System Resource Updates
- examples of systems to include (ARCOS, Resource Tracker and OM Web)
- Handle Customer Requests
- communicate information to customers, contractors, and crews. (General knowledge pertaining to gas and electric distribution and equipment required.)
- Monitor Operations Communications
- Monitor radio, pagers, and telephone for support of crews
- Maintain Records
- enter information into appropriate systems and filing records.
- Assist in Resource Scheduling
- coordinate routine gas and electric work to construction and maintenance personnel
- Maintain Quality Service
- follow distribution standards, company policies, and procedures
- provide necessary support for customer restoration efforts and gas emergencies
- High School Diploma, HSED, or GED
- 3 years customer service experience
- Experience with computers, including window-based pc environment
- Delivery of customer service and sales; including inbound/outbound calls
- Basic Clerical Aptitude test (BCAB aka SASS): Ability to classify information according to preset rules; spelling and grammar; basic mathematics; filing and sorting information
Minimum Posting Range: $29.88
Maximum Posting Range: $39.72
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at
WEC Energy Group will only employ those who are legally authorized to work in the United States. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.
WEC Energy Group and its subsidiaries are Equal Opportunity Employers. As a result, all qualified applicants will receive equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected status. The Company also complies with all applicable federal, state and local laws that require it to take affirmative action.
Salary : $40