Inside Sales Associate

WireCrafters, LLC, established in 1967, is a manufacturer of wire partitions, storage lockers, safety barriers, and other related material handling products. Privately owned,  WireCrafters has a reputation in the industry for its commitment to legendary customer service, rewarding work for associates, and producing the very best quality products.

Learn more about WireCrafters at www.wirecrafters.com.

This is an onsite position - no remote work available.

After 90 days you will be eligible for benefits:

· Health/Dental/Vision Insurance

· Flexible Spending Account

· Life Insurance

· 401(k)

· 401(k) Matching

· Paid Time Off

POSITION SUMMARY

WireCrafters is seeking a motivated, detail-oriented Inside Sales Representative to support our national dealer network, OEM/integrator customers, and regional sales team. This position plays a key role in delivering exceptional customer service, preparing accurate quotations, processing orders, and supporting the overall sales process.

The ideal candidate is a strong communicator who enjoys building customer relationships, solving problems, and working in a fast-paced, team-oriented environment. This individual will serve as a primary point of contact for customers and outside sales representatives, ensuring timely responses to inquiries, accurate information, and a positive customer experience.

Success in this role requires strong organizational skills, attention to detail, a customer-first attitude, and the ability to manage multiple priorities while maintaining WireCrafters' commitment to legendary customer service.

KEY RESPONSIBILITIES

Customer Service & Sales Support

• Serve as a primary point of contact for customers, distributors, and regional sales representatives via phone and email.
• Respond promptly and professionally to customer inquiries regarding products, pricing, availability, lead times, and order status.
• Build and maintain strong relationships with customers and dealer partners through responsive communication and reliable follow-through.
• Support the outside sales team with customer requests, product information, quotations, and order-related questions.
• Identify opportunities to recommend additional products or solutions that meet customer needs.

Quotations & Order Processing

• Prepare, review, and revise customer quotations using company quoting systems and established pricing guidelines.
• Review incoming requests for accuracy and completeness, obtaining additional information when necessary.
• Enter and process customer orders accurately and efficiently through the company's ERP system.
• Verify product selections, quantities, pricing, shipping information, and other order details.
• Communicate quotation updates, order changes, and delivery expectations to customers and internal departments.
• Follow up on outstanding quotations and customer inquiries to support sales opportunities.

Internal Coordination & Communication

• Work closely with regional sales representatives, engineering, production, and other internal departments to meet customer needs.
• Coordinate with engineering or other technical resources when specialized product knowledge or custom application assistance is required.
• Assist in resolving customer concerns, order discrepancies, and other issues in a timely and professional manner.
• Maintain accurate customer records, quotation information, and order documentation.
• Develop and maintain a working knowledge of WireCrafters' products, applications, and sales processes.
• Contribute to departmental goals for responsiveness, quotation turnaround, order accuracy, and customer satisfaction.

WORKING CONDITIONS

• Office setting with low to moderate noise due to computers, printers, and people moving about.
• 8-hour workdays, 5 days per week (Monday – Friday). Occasional overtime may be required.
• Work independently and collaboratively with other team members.
• Fast-paced environment with daily productivity expectations and customer service goals.

PHYSICAL DEMANDS

• Ability to stand, walk, or sit for extended periods.
• Occasional bending.
• Occasional lifting, maximum weight of 25 pounds.

MACHINES, TOOLS & EQUIPMENT

• Computers, copiers, and printers
• Calculator
• Telephone and standard office equipment
• Company quoting and ERP software

REQUIRED QUALIFICATIONS

• High school diploma or GED.
• Strong customer service skills with a professional, positive, and solutions-oriented attitude.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.
• Basic math skills with the ability to accurately calculate quantities, pricing, and discounts.
• Proficiency with computers and common business applications, including Microsoft Excel, Microsoft Word and email.
• Ability to learn new products, software systems, and company processes.
• Willingness to work collaboratively with internal teams and outside sales representatives.

PREFERRED QUALIFICATIONS

• Previous experience in inside sales, customer service, sales support, or order entry.
• Experience working in a manufacturing, distribution, or business-to-business (B2B) sales environment.
• Familiarity with ERP systems, quoting software, or customer relationship management (CRM) systems.
• Experience supporting outside sales representatives or distributor networks.
• Associate degree or higher in business, sales, marketing, or a related field.
• General familiarity with industrial products, material handling equipment, or manufacturing environments is a plus.