What are the responsibilities and job description for the Server position at Wintzell's Oyster House?
Essential Functions:
• Serve guests and create a warm and fun atmosphere for both guests and employees.
• Answer questions about food and drinks including ingredients, preparation and accompanying items.
• Greet newly seated guests in a friendly manner within 1-2 minutes of being seated.
• Take drink order at guest greeting, deliver beverages and offer appetizers. Take entire order and repeats order to guests for clarification.
• Follow alcohol awareness procedures for preventing intoxication of guests.
• Attend to guests’ needs when delivering food and check back to ensure guest satisfaction; observes guests and responds appropriately to additional needs.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Ask if guest would like coffee or dessert – a great way to increase sales!
• Total bill and present check upon removal of last plate or upon request. Accept payment and provide change or credit card voucher. Follow appropriate accounting procedures for closing checks and vouchers.
• Give a warm and pleasant farewell to guests and invite them to return.
• Keep station clean, set up and takes down station appropriately.
• Adhere to company sanitation procedures.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action that may be taken.
• Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
• Must always be dressed neatly and well groomed in company approved uniform
• Must be able to operate P.O.S. computer, make change correctly, and execute credit card transactions accurately
• Must be able to deliver food & beverages on trays, which may require lifting up to 30 lbs.
• Must be able to calmly respond to angry guests and notify a manager
• Stand and walk during entire 6-8 hour shift
• Answer the phone with proper greeting
• Must be able to read menus to sight-impaired guests
• Must be able to hear well amongst loud background noise
• Must be able to write or memorize orders
• Must be able to effectively card all guests who appear under the age of 40 for alcohol purchases
Past customer service experience is preferred. Excellent customer service is an absolute requirement of the position.