Host/Hostess

Essential Functions:

• Make sure all menus are wiped down, free of spots or stains, and complete
• Make sure entry doors are clean, free of debris and inviting
• Check with manager to assure there are no large or private parties you do not know about
• Draw out floor plan and rotation list according to manager’s request
• Greet guests, escort them to their table, and present menus/silverware set up
• Ensure the server is aware they have been seated
• Keep the counts for individual server so things come out fair at the end of the night
• Keep an eye out that the dining room, entryway, restrooms, and menus are kept clean throughout operations.
• Maintain wait list and quote accurate wait time when on a wait
• Ensure full stock of kids’ menus ready with crayons
• Say good-bye to all of the guests. Check to see that everything was wonderful. Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last. You should check with every guest and if there was any kind of problem quickly get a manager.
• Answer questions about location, hours of operation, retail items, food and drinks including ingredients, preparation and accompanying items – and be able to direct other inquiries to the appropriate individual (i.e. manager)
• Take to-go orders over the phone in a welcoming and polite manner
• Prepare to-go orders at guests’ request, ensuring accurate and correct order
• Assist guests who wish to look at or buy retail items
• Count retail items according to inventory procedures set by manager
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary
• Adhere to company sanitation procedures
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken
• Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness
• Provide a favorable image of the company at all times to promote its aims and objectives, and to foster and enhance public recognition and acceptance of all of its areas of endeavor
• Must always be dressed neatly and well groomed in company approved uniform
• Must be able to operate P.O.S. computer, make change correctly, and execute credit card transactions accurately
• Must be able to deliver food & beverages on trays, which may require lifting up to 30 lbs.
• Must be able to calmly respond to angry guests and notify a manager
• Stand and walk during entire 6-8 hour shift
• Must be able to read menus to sight-impaired guests
• Must be able to hear well amongst loud background noise
• Must be able to write or memorize orders