Phone Surveyor

Customer Service - Phone Surveyor (Healthcare Mystery Shopper)

About The Role

Are you passionate about improving the healthcare experience? Do you have a talent for communication and a keen eye for detail? We are seeking a dedicated and professional Customer Service - Phone Surveyor to join our team.

In this unique role, you will act as a "secret shopper," playing a pivotal part in evaluating and enhancing the patient journey. You will make outbound calls to medical facilities to gather crucial information about the services they offer. The insights you uncover will provide our healthcare partners with unbiased, credible, and representative views of their patient experience, directly leading to improved care, happier patients, and stronger medical practices.

Key Responsibilities

• Perform structured "secret shopper" outbound calls to a variety of medical facilities.
• Conduct detailed surveys with medical and administrative personnel regarding the services and experience they provide to prospective patients.
• Skillfully navigate conversations to gather comprehensive data, following specific project guidelines and subsidiary questions.
• Translate collected verbal information into clear, concise, and objective feedback summaries.
• Handle all interactions with the utmost professionalism, discretion, and courtesy, ensuring a positive experience even in potentially adverse situations.

What We're Looking For (Qualifications)

• Demonstrated excellence in verbal and written communication, with the ability to articulate information clearly and professionally.
• Strong interpersonal skills with a natural ability to build rapport and facilitate positive interactions.
• Proven ability to work successfully and with discipline, both independently with minimal supervision and collaboratively within a team environment.
• Exceptional active listening skills and the ability to think critically to obtain detailed information.
• A high degree of integrity and the ability to handle sensitive information discreetly.
• Experience in customer service, call centers, quality assurance, or market research is highly valued.
• Familiarity with healthcare or medical office environments is a plus, but not required.

Why You'll Make an Impact in This Role

Your work is critical. By providing an objective view of the patient experience, you empower medical facilities to make meaningful improvements. Better patient experiences lead to dedicated patients, who in turn refer others, strengthening the entire healthcare community. If you are looking for a role where your communication skills can make a tangible difference, we encourage you to apply.