What are the responsibilities and job description for the Transportation Supervisor position at Winston-Salem State University?
Position Details
Classification Information
Position Classification Title
Transportation Supervisor
FLSA
Non-Exempt
Position Class
18402
Position Overview
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Winston-Salem State University (WSSU) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education (ACE). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.
Situated in Winston-Salem, North Carolina—known as the city of Arts and innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.
With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.
Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:
UNC System Employee Benefits Central
UNC System Retirement Benefits
WSSU Holiday Schedule
WSSU Discounts and Perks
Position Summary
Winston-Salem State University (WSSU) is seeking a Transportation Supervisor to oversee the daily operations, logistics, and staff of campus shuttles. The Transportation Supervisor manages a team of 10-15 Shuttle Drivers.
Responsibilities of the Transportation Supervisor include:
Responsibilities of the Transportation Supervisor include:
- Oversee the daily operations of fleet vehicles, drivers, and logistics to ensure safe, efficient, and compliant transportation services
- Operate the Ram Express Shuttle on a prescribed route with timed stops throughout the WSSU campus in a safe manner, picking up, and discharging passengers
- Accurately maintain standard mileage, passengers, and/or daily count records
- Manage shuttle schedules and supervise individuals in a professional manner
- Keep vehicles and equipment clean, check and maintain proper fluid levels in all vehicles
- Completes pre- and post-trip checklists to ensure vehicle and passenger safety
- Ensure that bus boarding and alighting areas are safe by making requests to Facilities for necessary lighting improvements, replacements, or repairs
- Identify routine and breakdown maintenance issues with buses and ensure that repairs are made
- Maintain thorough and current knowledge of all federal, state, local, and university regulations and policies applicable to Ram Shuttle services
- Manage required drug and alcohol testing programs
- Investigate accidents, identify root causes, and implement corrective actions
- Perform regular vehicle inspections and maintain vehicle inspection schedules
- Train, or coordinate training on topics such as emergency responses and vehicle evacuation
- Maintain accurate records of training, certifications, and compliance inspections.
- Lead by example, fostering a positive safety culture, and enforcing company safety policies.
- Develop plans for vehicle fires, breakdowns, and accidents.
- Act as the primary point of contact for clients, addressing inquiries, concerns, and complaints with a “customer-first” approach.
- Track services in real-time, notifying customers immediately of delays or service issues.
- Monitor Passio Go! reporting and reviews driver performance data to ensure
- Convey clear, concise instructions to drivers and management
- Mediate disputes between staff and resolve customer complaints professionally.
- Problem-solve time-sensitive issues, and make decisions to handle unexpected issues like breakdowns, accidents, or routing delays.
- Monitor employee performance, set goals, provide constructive feedback, and mentor staff.
- Conduct morning meetings, safety briefings, and training sessions.
- Document incidents accurately for compliance and safety investigations.
- Provide clear, actionable instructions, particularly in high-stakes or emergency situations.
- Tailor communication styles to different audiences, including drivers, parents, or corporate management.
- Handle tense situations, such as student discipline or delivery delays, with patience and courtesy.
Primary Function of Organizational Unit
The primary function of a Transportation Supervisor is to oversee daily logistics, dispatching, and vehicle maintenance while ensuring safety compliance and optimizing operational efficiency. They manage drivers and staff to ensure timely deliveries or transport, adhering to government regulations and company policies.
Key responsibilities include:
Key responsibilities include:
- Operational Oversight: Scheduling, routing, and dispatching drivers for daily operations and special routes.
- Safety and Compliance: Ensuring all vehicles and drivers adhere to safety standards (e.g., DOT regulations) and maintaining safe vehicle operations.
- Personnel Management: Training, supervising, evaluating, and scheduling drivers and staff.
- Maintenance Coordination: Managing the maintenance and repairs of the vehicle fleet.
- Performance Monitoring: Tracking daily metrics to identify inefficiencies and resolve operational issues.
Position Information
Position Number
007063
Competency Level
Contributing
Working Position Title
Transportation Supervisor
Building and Room No.
1543 Reynolds Park Road
Anderson Center Modular Unit
Anderson Center Modular Unit
Work Hours: From [time] to [time] on [days] of [week]
8:00 AM 5:00 PM, Monday - Friday; Occasional night & weekends
Hours per week
40
Months per year
12
Appointment Type
Permanent Full-Time
If Time Limited.
No
Appointment Length.
DHR Assigned Fields
FTE
1
Requirements and Preferences
Position required to work during periods of adverse weather or other emergencies
All - Emergency and Pandemic on site
Position required to work On-Call/Emergency Callback
Yes
Minimum Experience/Education
High school and five years of directly related experience or an equivalent combination of training and directly related experience. Experience must be related to functional area of the work that the position will supervise.
Preferred Years Experience, Skills, Training, Education
- Bachelor’s degree
- 5-6 years of logistics or driving experience
- Strong communication/problem-solving skills
- Thorough knowledge of DOT/FMCSA regulations and logistics technology
- Demonstrated leadership abilities.
Required License or Certification
A valid Commercial Driver’s License (Class A or B) with a Passenger (P) endorsement.
A current CDL is preferred, or it must be obtained within 360 days of hire.
A current CDL is preferred, or it must be obtained within 360 days of hire.
Valid US Driver's License
Yes
Commercial Driver's License Required
Yes
Physical Required
No
List any other medical/drug tests required
Background check will include motor vehicle records
Posting Details
Posting Details
Posting Number
SPA01041P
Internal Posting Only
No
Time Limited Position
No
Appointment Length
State Salary Range
$43,239 - $ 93,198
Internal Salary Range
$43,239 - $54,000
Open Date
06/26/2026
Close Date
07/10/2026
Open Until Filled
No
Special Instructions Summary
Our agency supports second-chance employment for individuals who were previously incarcerated, or justice-involved. We invite all potential applicants to apply for positions for Which they may be qualified.
Please Note:
Please Note:
- A criminal background check will be conducted on the candidate finalist prior to the offer of employment.
- If it is determined that no applicants meet the minimum competency, education, and experience requirements, then management may consider other applicants.
- Salary will be determined based on competencies, equity, budget, and market considerations.
- Resumes will not be accepted in lieu of completing an electronic application. The application must be completed in full detail (including work history) for your qualifications to be considered.
- Failure to complete the application completely may result in you not being considered for the vacant position.
- Your application for the position will not be completed until you receive an online confirmation number at the end of the process of applying for a position.
- If you have general questions about the application process, you may contact Human Resources at OHR@wssu.edu. Individuals with disabilities requiring disability-related accommodation in the application and interview process, please call 336-750-2834.
Key Responsibilities and Related Competencies
Key Responsibilities and Related Competencies
Competency
Knowledge - Program and Organization
Describe the specific job duties related to this competency
- Oversee the daily operations of fleet vehicles, drivers, and logistics to ensure safe, efficient, and compliant transportation services
- Develop work procedures and coordinate with departments like dispatch and HR
- Operate the Ram Express Shuttle on a prescribed route with timed stops throughout the WSSU campus in a safe manner, picking up, and discharging passengers
- Operate Coach buses as needed
- Offer insight in measuring departmental effectiveness and services provided
- Responsible for the safe, efficient, and timely delivery of students, faculty and staff to various locations
- Drive vehicles according to standard, established routes and/or set schedules
- Accurately maintain standard mileage, passengers, and/or daily count records
- Manage shuttle schedules and supervise individuals in a professional manner
- Keep vehicles and equipment clean
- Check and maintain proper fluid levels in all vehicles
- Respond to reports from drivers regarding problems with vehicles or equipment
- Completes pre- and post-trip checklists to ensure vehicle and passenger safety
- Ensure that bus boarding and alighting areas are safe by making requests to Facilities for necessary lighting improvements, replacements, or repairs
- Identify routine and breakdown maintenance issues with buses and ensure that repairs are made
Percentage Of Time
60
Competency
Safety and Health Compliance
Describe the specific job duties related to this competency
- Maintain thorough and current knowledge of all federal, state, local, and university regulations and policies applicable to Ram Shuttle services
- Relevant regulations and policies include:
- Federal Motor Carrier Safety Administration (FMCSA) rules, such as Hours of Service (HOS)
- Department of Transportation (DOT) rules
- Occupational Safety and Health Administration regulations
- Manage required drug and alcohol testing programs for safety-sensitive roles
- Monitor driver logs to prevent fatigue and ensure HOS compliance
- Investigate accidents, identify root causes, and implement corrective actions
- Perform regular vehicle inspections and maintain vehicle inspection schedules
- Train, or coordinate training on topics such as emergency responses and vehicle evacuation
- Utilize data (e.g., telematics, trend analysis) to enhance safety performance.
- Maintain accurate records of training, certifications, and compliance inspections.
- Lead by example, fostering a positive safety culture, and enforcing company safety policies.
- Develop plans for vehicle fires, breakdowns, and accidents.
Percentage Of Time
10
Competency
Client/Customer Service
Describe the specific job duties related to this competency
- Act as the primary point of contact for clients, addressing inquiries, concerns, and complaints with a “customer-first” approach.
- Track services in real-time, notifying customers immediately of delays or service issues.
- Collaborate with management to solve problems and reduce customer complaints.
- Monitor Passio Go! reporting and reviews driver performance data to ensure service quality and client service level agreements (SLAs) are met.
- Coordinate with team to optimize routes and scheduling
Percentage Of Time
10
Competency
Leadership
Describe the specific job duties related to this competency
- Convey clear, concise instructions to drivers, dispatchers, and management
- Foster open dialogue to address concerns.
- Mediate disputes between staff and resolve customer complaints professionally.
- Problem-solve time-sensitive issues, and make decisions to handle unexpected issues like breakdowns, accidents, or routing delays.
- Monitor employee performance, set goals, provide constructive feedback, and mentor staff.
Percentage Of Time
10
Competency
Communication - Verbal / Written
Describe the specific job duties related to this competency
- Maintain contact with bus drivers or drivers on the road for real-time updates and emergency management.
- Conduct morning meetings, safety briefings, and training sessions.
- Use feedback from team members to build trust and solve problems efficiently.
- Document incidents accurately for compliance and safety investigations.
- Create and maintain accurate records of vehicles, driver logs, and fuel usage.
- Prepare and issue daily route schedules, driver assignments, and field trip assignments.
- Draft, update, and explain company procedures and safety regulations.
- Use computer software for reporting, email correspondence, and interacting with Transportation Management Systems (TMS).
- Provide clear, actionable instructions, particularly in high-stakes or emergency situations.
- Tailor communication styles to different audiences, including drivers, parents, or corporate management.
- Handle tense situations, such as student discipline or delivery delays, with patience and courtesy.
- Proficient use of communication tools, including email, spreadsheets, and two-way radio equipment.
Percentage Of Time
10
Salary : $43,239 - $93,198