Family Shelter Support Staff

The Winston Prouty Center will be opening a Family Shelter on it's campus in Brattleboro, Vermont in the fall of 2025, and we are seeking a team to ensure the safety and well-being of shelter residents on mornings, evenings, weekends, and holidays.

Responsibilities

• Demonstrating knowledge and consistent implementation of all shelter policies and procedures.
• Supporting families to understand and follow all policies and procedures.
• Maintaining a safe, clean, respectful environment for all shelter residents and colleagues.
• Communicating problems immediately to supervisor.
• Seeking support and guidance in urgent situations, knowing when to seek emergency services.
• Modeling healthy communication and a positive demeanor with all shelter residents and colleagues.
• Maintaining required shelter documentation.
• Supporting parents and families during busy or transitional times of day (e.g. weekday mornings, evenings at bedtime, etc).
• Serving as mandated reporter to appropriate social service agencies.
• Maintaining confidentiality as required by the Winston Prouty Center, state and federal regulations.

Ideal candidates are reliable, with great communication and listening skills. They have a commitment to a strengths-based, non-judgmental approach to working with families and an ability to respect and harness the power of diversity and inclusion. We are building a Family Shelter Support team who is committed to collaboration and flexibility, and who looks forward to continuous learning and improvement.

Required Qualifications

• Establish strong working relationships with program participants, colleagues, and community members.
• Exercise compassion and maintain professional boundaries.
• Practice good communication skills and a positive attitude.
• Work both independently and as a team-member.
• Support families in a trauma-informed environment.

Preferred Qualifications

• Associates degree in human services or a related field.
• Two or more years of experience working with families with young children who have been homeless or at risk of homelessness.

Available shifts

• 6:00 am – 10:00 am, Monday – Friday
• 4:00 pm – 8:00 pm, Monday – Friday
• 8:00 am – 4:00 pm, Saturday and Sunday
• 4:00 pm – 12:00 am, 7 days a week

Position requires a minimum of 12 hours per week.

Job Types: Full-time, Part-time

Pay: $22.00 per hour

Expected hours: 12 – 32 per week

Benefits:

• 403(b)
• Employee assistance program
• Health insurance
• Paid time off

Work Location: In person

Salary : $22